Client Advisor - Selfridges

Dolce & Gabbana; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury retail brand is seeking an experienced Client Advisor for its department in Selfridges. The ideal candidate will develop exceptional client experiences, support sales staff, and build long-term customer relationships. Fluency in English and a minimum of 3 years in luxury retail are required. This position emphasizes outstanding customer service and effective communication skills.

Qualifications

• Minimum 3 years of relevant experience in luxury retail.
• Strong presentation and communication skills.
• Ability to use clienteling tools effectively.

Responsibilities

• Tailor the client experience to enhance brand perception.
• Promote and sell products by understanding customer needs.
• Deliver outstanding customer service and foster long-term relationships.

Skills

Fluency in English

Effective sale techniques

Strong team player

Good customer focus

Professional selling techniques

Job description

Overview

We are currently looking for an experienced and proactive Client Advisor for our department based in Selfridges.

As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.

Responsibilities

• Tailor the client experience in order to elevate experience and impression of the brand
• Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
• Promote and sell products by identifying our international customers’ needs
• Deliver outstanding customer service and build long-term relationship with customers
• Maintain the store standards according to the guidelines.
• Embody and transmit with passion the company projects through an effective product knowledge
• Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)
• Monitor the stock levels and support the activities of the Sale Staff
• Support basic cash operations when necessary

Requirements

• Fluency in English. Other languages are considered a plus
• Minimum 3 years of relevant experience in luxury retail
• Client Ceremony
• Effective sale techniques
• Store’s KPIs
• Self-motivation with positive attitude and professional selling techniques
• Good customers focus with strong presentation, interpersonal and communication skills
• Strong team player