Client Advisor - MM Bicester

Maison Margiela; Bicester; On-site; GBP 21,000 - 32,000; Full time

Job summary

Maison Margiela, a Paris-based luxury fashion house, seeks a Client Advisor for its UK store. You will warmly welcome clients, deliver personalized service, and drive sales while representing the brand's refined heritage.

The role requires exceptional communication, a sales mindset, and the ability to build lasting relationships with a diverse clientele. A luxury retail background and English fluency are preferred.

Qualifications

• Provide warm welcome and personalized service to clients.
• Identify client needs and present suitable products.
• Build lasting relationships and encourage repeat business.
• Maintain up-to-date knowledge of products and brand history.
• Support visual merchandising and stock presentation.
• Uphold grooming standards to maintain a luxurious store environment.

Responsibilities

• Client engagement and personalized service to clients.
• Drive sales by identifying needs and presenting products.
• Foster client loyalty and repeat business.
• Keep brand history and product knowledge current.
• Support visual merchandising and stock presentation.
• Collaborate with team for store success and operations.

Skills

Client Advisor

Luxury retail experience

English language

Sales oriented

Cross-selling

Tools

POS system

Job description

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

As a Client Advisor, you will be the brand ambassador, representing the essence of the company and delivering exceptional service to our distinguished clientele. This role requires exceptional communication skills, a strong sales mindset, and the ability to foster lasting relationships with clients.

Job responsibilities and activities

• Client Engagement: Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
• Sales Excellence: Identify client needs and present suitable products to drive sales and achieve individual and store sales targets.
• Customer Loyalty: Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.
• Product Knowledge: Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits to clients.
• Visual Merchandising: Support the upkeep of visual merchandising standards to ensure the store reflects the brand’s image.
• Team Collaboration: Work collaboratively with team members to contribute to the store’s overall success and smooth operation.
• Stock Management: Assist with inventory management tasks, ensuring products are properly stocked and presented.
• Compliance and Standards: Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment.

Skills And Experience

• You can build long-term, successful relationships with all types of clients around the world.
• You are experienced Client Advisor, ideally with a background in the luxury industry and an affinity for the world of ready-to-wear fashion.
• excellent communication.
• You are proactive in driving commercial performance.
• You are skilled at cross-selling across all product categories.
• You are versatile, with a passion for challenges.
• English is Mandatory.

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