Client Advisor - Manchester Exchange

Tiffany & Co.; Manchester; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Global benefits package

Job summary

Tiffany & Co. in Manchester seeks thoughtful, curious, and optimistic Client Advisors to welcome all clients to the Tiffany world.

You will inspire clients to dream, build personal connections, and drive store sales through expert service, product knowledge, and premium experiences. As part of an achievement-driven team, you will uphold luxury etiquette, manage client development strategies, and ensure adherence to Tiffany and LVMH procedures while delivering unforgettable service in a high-end

Qualifications

• Minimum 3 years of experience in luxury retail or client-related roles.
• Experienced sales and clienteling professional in an omnichannel luxury environment.
• Proven track record in achieving sales results and cultivating diverse client relationships.
• Passion for luxury retail; jewelry/watch knowledge is a plus.
• Collaborative team player with strong interpersonal and communication skills.
• Service-oriented with knowledge of luxury etiquette and clienteling initiatives.
• Digitally savvy and proficient with omnichannel tools.

Responsibilities

• Deliver unparalleled service and results upholding luxury standards.
• Exceed sales objectives and KPIs through client development and cross-sales.
• Build lasting client relationships and curate memorable luxury experiences.
• Adhere to Tiffany and LVMH procedures ensuring inventory, transfers, and care services.
• Contribute to a collaborative team environment focused on people making the difference.
• Inspire clients through authentic brand storytelling and proactive services.

Skills

Luxury retail experience

Clienteling

Sales targets

Omnichannel tools

POS systems

Microsoft Outlook

Education

College/university degree

Graduate Gemologist (GIA) coursework

Tools

POS systems

Client tracking systems

Microsoft Outlook

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

As Tiffany Client Advisors, we are dedicated to welcome all in the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections.

Thoughtful

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette
• Demonstrate anentrepreneurialmindset to exceedsales objectivesandKPIs
• Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services
• Ensure compliance withTiffany and LVMHprocedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference

Curious

• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity
• Connect with clients andteam members by asking strategic questions and establishing lasting relationships
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services)
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

Your Profile

• Minimum3 years of experience in luxury retail environment or client-related experience (e.g., hospitality)
• Experienced sales and clienteling professional in an omnichannel luxury environment
• Proven track record in achieving sales resultsand cultivating relationships with a diverse client base
• Passion for luxury retail environments; jewelry / watch expertise is a plus
• Collaborative team player with strong interpersonal and communication skills
• Thoughtful and service-orientedwith knowledge ofluxury etiquette
• Experienced in deploying sales strategies and clienteling initiatives
• Digitally-savvy and at ease with omnichannel tools
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Must have authorization to work in the United States or in the country where the position is based.

Preferred

• Proficiency in multiple languages
• A college/university degree
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.
We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar.Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.

Job Info

• Job Identification 63784
• Job Category Retail
• Posting Date 09/09/2026, 04:55 PM
• Locations Selfridges Manchester Retail