Client Advisor

Tiffany & Co.; City of Westminster; On-site; GBP 42,000 - 63,000; Full time

Benefits offered by this job

Global benefits

Competitive pay

Job summary

Tiffany & Co. in City of Westminster, United Kingdom, seeks a Client Advisor to deliver exceptional service and drive luxury sales across omnichannel touchpoints.

You will build client development strategies, curate memorable experiences, and champion brand storytelling while upholding Tiffany and LVMH standards. This role requires a passion for luxury retail, collaboration, and a proven ability to nurture lasting client relationships.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with a diverse client base
• Experienced sales and clienteling professional in an omnichannel luxury environment
• Experienced in deploying sales strategies and clienteling initiatives
• Passion for luxury retail
• Collaborative team player with strong interpersonal and communication skills
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with POS systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United Kingdom, a college/university degree.
• Graduate Gemologist degree or previous GIA course work is preferred.
• Proficiency in multiple languages.

Responsibilities

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette
• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs
• Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference
• Curious
• Inspire clients through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity
• Connect with clients and team members by asking strategic questions and establishing lasting relationships
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services)
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
• Optimistic
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

Skills

Luxury retail experience

Sales results focus

Omnichannel clienteling

Strategic selling

Interpersonal communication

Flexibility with hours

Multilingual

Education

Bachelor’s degree or higher

Gemology degree / GIA coursework preferred

Tools

POS systems

Client tracking systems

Microsoft Outlook

Job description

Responsibilities

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette


• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs


• Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services


• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)


• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference


• Curious


• Inspire clients through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity


• Connect with clients and team members by asking strategic questions and establishing lasting relationships


• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services)


• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately


• Optimistic


• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working


• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).


• Proven track record in achieving sales results and cultivating relationships with a diverse client base


• Experienced sales and clienteling professional in an omnichannel luxury environment


• Experienced in deploying sales strategies and clienteling initiatives


• Passion for luxury retail


• Collaborative team player with strong interpersonal and communication skills


• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.


• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.


• Must have authorization to work in the United Kingdom, A college/university degree.


• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.


• Proficiency in multiple languages.

About the role

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy. As Tiffany Client Advisors, we are dedicated to welcome all in the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections.

Culture & Values

This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We are committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights. We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar.

Benefits

Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.