Client Advisor - Heathrow

Tiffany; Greater London; Hybrid; GBP 31,000 - 43,000; Full time

Job summary

Tiffany & Co. Heathrow T3 is seeking thoughtful, curious, and optimistic Client Advisors to welcome clients into the Tiffany world and help achieve store sales goals.

You will deliver unparalleled service, build lasting client relationships, and inspire clients with Tiffany’s legacy of craftsmanship. Successful candidates will have luxury retail or premium client-facing experience, strong communication skills, and flexibility for non-traditional hours.

Qualifications

• Experience in luxury or high-end retail and client relationship management.
• Proven track record of achieving sales results and building client loyalty.
• Experience with clienteling in an omnichannel luxury environment.
• Experience deploying sales strategies and clienteling initiatives.
• Proficiency with POS systems and Microsoft Outlook/email.
• Authorisation to work in the United Kingdom.

Responsibilities

• Welcome and serve clients in Tiffany world, delivering exceptional service and achieving store sales goals.
• Inspire clients through Tiffany’s legacy, craft personalized experiences and cross-sell services.
• Build lasting client relationships and develop client development strategies for loyalty.
• Uphold Tiffany and LVMH procedures and maintain operational excellence (inventory, reservations, transfers, care services).
• Collaborate with team members to foster an inclusive, joyful store culture.

Skills

Retail experience

Luxury retail

Clienteling

Sales strategy

POS systems

MS Outlook

UK work authorization

Education

College/university degree

Graduate Gemologist / GIA coursework preferred

Tools

POS systems

Microsoft Outlook

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

At Tiffany & Co., Heathrow T3 joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

We are looking for thoughtful, curious, and optimistic talents to join our Heathrow T3 team, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

As Tiffany Client Advisors, we are dedicated to welcome all in the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections.

Thoughtful

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette
• Demonstrate anentrepreneurialmindset to exceedsales objectivesandKPIs
• Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services
• Ensure compliance withTiffany and LVMHprocedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference
  

Curious

• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity
• Connect with clients andteam members by asking strategic questions and establishing lasting relationships
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services)
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
  
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

Your Profile

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with a diverse client base
• Experienced sales and clienteling professional in an omnichannel luxury environment
• Experienced in deploying sales strategies and clienteling initiatives
• Passion for luxury retail
• Collaborative team player with strong interpersonal and communication skills
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United Kingdom

Preferred Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
• Proficiency in multiple languages.
  

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.
We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar.Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.