Client Advisor [FENDI Bicester village Outlet]

Fendi; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading luxury fashion brand seeks a FENDI Ambassador to provide an exceptional customer experience. The role involves upselling, managing client relationships, and ensuring store operations while maintaining high visual merchandising standards. The ideal candidate has extensive retail experience, excellent communication skills, and a passion for the fashion industry.

Qualifications

• Minimum 3 years’ experience in Retail Fashion with at least 1 in Luxury Sale.
• Fluent English; second language is a plus.
• Self-reliant, friendly, and patient.

Responsibilities

• Engage in upselling and achieve performance targets.
• Strengthen customer relations using CRM tools.
• Maintain inventory accuracy and store standards.

Skills

Strong selling skills

Communication skills

Relationship management

Organization

Multitasking

Interest in fashion/luxury

Education

Bachelor’s Degree or equivalent

Tools

Retail management system knowledge

Job description

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Client:

Fendi

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f2e1fc9f11d1

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Job responsibilities:

MISSION STATEMENT

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
  

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.
  

Store Maintenance

• Maintain proper visual merchandising according to company guidelines;
  Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile:

• Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
• Bachelor’s Degree or equivalent is preferred;
• Manages his/ her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of second language is a plus.