Client Advisor (Arabic Speaker) - CELINE, Bicester

CELINE; Bicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

CELINE, a luxury fashion brand, is seeking a Client Advisor fluent in Arabic to join their Bicester team. This role entails enhancing brand presence, ensuring excellent customer service, and participating in shop floor operations. Ideal candidates will possess strong fashion knowledge and a minimum of two years in sales or customer service.

Qualifications

• Minimum of 2 years in sales or customer service in fashion or luxury sector.
• Fluent in English and Arabic; third language is advantageous.

Responsibilities

• Support effective shop floor management and coordinate client services.
• Implement client book and CRM strategies.
• Train teams on new products and maintain stock accuracy.

Skills

Customer experience

Fashion sensitivity

Communication

Team spirit

Curiosity

Job description

Client Advisor (Arabic Speaker) - CELINE, Bicester

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CELINE IS A FAST-GROWING FRENCH AND LEATHER-GOODS COUTURE HOUSE THAT BELONGS TO THE LVMH GROUP, WHICH AMBITION IS TO BECOME ONE OF THE MOST ICONIC LUXURY BRANDS WORLDWIDE.

TO MAKE THIS VISION A REALITY WE ARE LOOKING FOR ENTHUSIASTIC, PASSIONATE AND AGILE PERSONALITIES WHO ARE EAGER TO EVOLVE IN A DEMANDING ENVIRONMENT.

MAIN PURPOSE

AS CLIENT ADVISOR, AND PART OF RETAIL TEAM, YOU WILL PARTICIPATE IN THE DEVELOPMENT OF THE BRAND IN THE LOCAL MARKET.

YOU WILL HAVE THE OPPORTUNITY TO COORDINATE AND SUPPORT THE EFFECTIVE MANAGEMENT OF THE SHOP FLOOR AS WELL AS LEARN AND SELF-DEVELOP IN AN ENVIRONMENT SURROUNDED BY PROFESSIONALS WITH HIGH DETERMINATION AND COMPETENCE.

• OBJECTIVES AS WELL AS MOTIVATE AND COMMUNICATE KPIS.
• DRIVE UTILIZATION OF CLIENT BOOK AND IMPLEMENT CRM STRATEGIES FOR YOURSELF AND THE TEAM.
• SHARE WITH OUR CUSTOMERS THE STORY BEHIND OUR PRODUCTS AND DELIVER OUR EXPERTISE AS WELL AS TRAIN THE TEAMS ON NEW PRODUCTS AND MERCHANDISE.
• ENSURE STOCK LOSS IS MINIMIZED BY SUPPORTING MANAGEMENT CONDUCT WEEKLY ROTATIVE INVENTORIES AND MAINTAINING STOCK ROOM STANDARDS.
• GUARANTEE STOCK SAFETY, ACCURACY AND COMPLIANCE
• SUPPORT THE DIGITAL EVOLUTION OF THE HOUSE AND SUGGEST IDEAS FOR THE BRAND TO CONTINUE DEVELOPING.
• BE A GREAT AMBASSADOR OF CELINE AND THE GROUP
• ENDORSE THE CELINE SPIRIT WITH YOUR CREATIVITY AND YOUR SENSE OF EXCELLENCE.

EXPERIENCE : A MINIMUN OF 2 YEARS IN SALES AND/OR CUSTOMER SERVICE ROLE IN FASHION OR LUXURY SECTOR OR EQUIVALENT

SKILLS & PERSONAL ATTRIBUTES

• HIGH PRODUCT AND FASHION SENSITIVITY AND KNOWLEDGE
• ABILITY TO UNDERSTAND AND GO BEYOND CUSTOMERS’ NEEDS TO PROVIDE THEM THE BEST CUSTOMER EXPERIENCE.
• TASTE FOR CHALLENGE AND A TEAM SPIRIT
• SENSE OF SERVICE, NATURAL CURIOSITY, OPENMINDED, OPTIMISM AND EMPATHY ARE ESSENTIAL TO YOUR SUCCESS AT CELINE.

LANGUAGES : FLUENT IN ENGLISH & ARABIC, A THIRD LANGUAGE IS AN ADVANTAGE

Additional information

N.B. THIS ROLE SPECIFICATION COMPLIMENTS ANY OTHER JOB DESCRIPTION THAT YOU MAY HAVE RECEIVED PREVIOUSLY. THIS DOCUMENT REFLECTS THE JOB CONTENT AT TIME OF WRITING AND WILL BE SUBJECT TO PERIODIC CHANGE IN THE LIGHT OF CHANGING OPERATIONAL AND ENVIRONMENTAL REQUIREMENTS. SUCH CHANGES WILL BE COMMUNICATED TO THE JOB HOLDER AND ADDED TO THIS DOCUMENT ACCORDINGLY. THE ITEMS HERE STATED ARE NEITHER EXHAUSTIVE NOR EXCLUSIVE.

ALL YOUR TASKS ARE NOT LIMITED AND/OR RESTRICTED TO THIS DOCUMENT. YOU MUST COMPLY WITH ANY REASONABLE REQUESTS FROM YOUR MANAGER TO PERFORM ANY OTHER DUTIES TO FULFIL THE REQUIREMENTS OF YOUR ROLE.

CELINE IS AN EQUAL OPPORTUNITY EMPLOYER

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Retail Luxury Goods and Jewelry

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