Client Advisor

Partners&.; Woking; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

Partners&. is a forward‑looking UK insurance advisory firm delivering business and private client insurance, wellbeing, engagement and risk management.

The Client Advisor role is full‑time and hybrid, based across the UK, supporting clients with insurance advice and handling day‑to‑day inquiries and policy administration. You will assess client needs, prepare quotations, process renewals and adjustments, and ensure compliant documentation while building strong relationships and coordinating with

Qualifications

• Strong client-facing skills and customer service capabilities.
• Clear communication, ability to explain complex information.
• Practical knowledge of insurance products and services.
• Experience in advisory, account management or brokerage environments.

Responsibilities

• Assess client needs and provide insurance and risk management advice.
• Prepare quotations and process renewals and adjustments.
• Ensure accurate documentation and regulatory compliance.
• Build client relationships and coordinate with internal specialists.

Skills

Client relations

Communication skills

Insurance knowledge

Advisory experience

Attention to detail

Job description

Company Description Partners&. is a next-generation insurance advisory firm specialising in business and private client insurance, employee wellbeing, engagement and benefits, and risk management. The organization focuses on delivering advice that makes a tangible difference, working closely with clients to achieve outcomes that shape their future. Partners&. operates under authorization and regulation from the Financial Conduct Authority, ensuring high standards of compliance and professionalism. Team members collaborate shoulder to shoulder with clients, offering tailored solutions and building long-term relationships.

Role Description These full-time, hybrid Client Advisor roles are based across the UK. The Client Advisor will support business and private clients by providing insurance and risk management advice, handling day-to-day inquiries, and managing policy administration. Responsibilities include assessing client needs, preparing quotations, processing renewals and adjustments, and ensuring accurate documentation and compliance with regulatory requirements. The role involves building strong client relationships, resolving issues promptly, and coordinating with internal specialists to deliver integrated insurance and employee benefits solutions. The Client Advisor will also contribute to client retention initiatives, identify opportunities to enhance coverage, and support the wider team in achieving service and growth objectives.

Qualifications

• Strong client-facing skills, including Client Relations and Customer Satisfaction capabilities.
• Excellent Communication and Customer Service skills, with the ability to explain complex information clearly.
• Practical knowledge of Insurance products and services, ideally within commercial and/or personal lines.
• Relevant experience in an advisory, account management, or brokerage environment in financial services or insurance.
• Attention to detail, strong organizational skills, and the ability to manage multiple client tasks simultaneously.
• Comfort working in a regulated environment and following FCA and internal compliance procedures.
• Proficiency with standard office software and insurance administration systems.
• Professional qualifications such as CII or a willingness to work toward them are an advantage.