Client Advisor

Tiffany & Co; Manchester; On-site; GBP 26,000 - 36,000; Full time

Job summary

Tiffany & Co in Manchester is seeking a Client Advisor to deliver service excellence in a luxury omnichannel environment. You will build client development strategies to drive sales, cross-sales and loyalty, while upholding Tiffany's standards and heritage.

The role requires a minimum 3 years in luxury retail or related client-facing experience; strong interpersonal skills; proficiency with POS and CRM tools; flexibility to work irregular hours; and language skills preferred.

Qualifications

• Minimum 3 years in luxury retail or client-facing experience.
• Proven ability to achieve sales results and cultivate relationships with a diverse client base.
• Experience in deploying omnichannel sales strategies and clienteling initiatives.

Responsibilities

• Deliver luxury service and achieve sales KPIs.
• Build client development strategies to drive loyalty and cross-sales.
• Uphold Tiffany and LVMH procedures and standards across operations.
• Collaborate with team to create memorable client experiences and stories.

Skills

Clienteling

Sales targets

Relationship-building

Communication skills

Multilingual

Education

Bachelor's degree

Tools

POS systems

CRM systems

Outlook

Job description

Key Responsibilities

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette
• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs
• Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference Curious
• Inspire clients through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity
• Connect with clients and team members by asking strategic questions and establishing lasting relationships
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services)
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately Optimistic
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

Key Requirements

• Minimum 3 years of experience in luxury retail environment or client-related experience (e.g., hospitality)
• Experienced sales and clienteling professional in an omnichannel luxury environment
• Proven track record in achieving sales results and cultivating relationships with a diverse client base
• Passion for luxury retail environments; jewelry / watch expertise is a plus
• Collaborative team player with strong interpersonal and communication skills
• Thoughtful and service-oriented with knowledge of luxury etiquette
• Experienced in deploying sales strategies and clienteling initiatives
• Digitally-savvy and at ease with omnichannel tools
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Must have authorization to work in the United States or in the country where the position is based.
• Preferred - Proficiency in multiple languages
• A college/university degree
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work,

Additional Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with a diverse client base
• Experienced sales and clienteling professional in an omnichannel luxury environment
• Experienced in deploying sales strategies and clienteling initiatives
• Passion for luxury retail
• Collaborative team player with strong interpersonal and communication skills
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United Kingdom, A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
• Proficiency in multiple languages.

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy. As Tiffany Client Advisors, we are dedicated to welcome all in the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections.

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We're committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.