Client Administrator (Gloucester)

Confidential; Gloucester; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid work (3 days in office, 2 days/

Career development opportunities

Pension

Dental cover

Health plan

Job summary

Confidential in Gloucester seeks an experienced IFA Administrator to support Financial Advisers across the client journey. You will ensure accurate processing of new business, client requests and back-office transactions with a focus on quality and efficiency.

You will work in a hybrid setup with three days in the office and two days from home, supporting a national financial planning business with a strong reputation.

Qualifications

• Experience as an IFA Administrator or Financial Services Administrator or similar financial planning support role.
• Familiarity with back-office processes and client documentation.
• Basic understanding of financial products and advisers' workflows.

Responsibilities

• Process new business applications and paperwork through to provider submission.
• Verify client identity where required and handle routine client requests.
• Assist advisers with cash management and placing trades per instructions.
• Maintain accurate client and plan records in the back-office system.
• Handle tasks assigned by advisers, managers and the support team.
• Prepare quotations, applications and key features for adviser meetings.
• Respond promptly to queries and chase policy claims through to completion.

Skills

Financial services background

Administrative support

Client service mindset

Tools

Intelligent Office IO

Job description

The Opportunity

An excellent opportunity has arisen for an experienced IFA Administrator to join a highly regarded national financial planning business with an excellent reputation in the market, located in Gloucester.

Working closely with a team of Financial Advisers, you’ll provide high-quality administrative support across the full client journey, ensuring new business, client requests and ongoing transactions are processed accurately and efficiently.

Key Responsibilities

• Process new business applications and associated paperwork through to submission to providers
• Complete client identity verification where required
• Assist Advisers with the management of client cash holdings and placing trades in line with Adviser instructions
• Maintain accurate and up-to-date client and plan records on the back-office system
• Manage tasks assigned by Advisers, Managers and other members of the support team
• Assist with preparing quotations, applications, key features and other relevant paperwork for Adviser meetings
• Respond promptly and professionally to queries from clients, providers and AdvisersProcess and chase policy claims through to completion

About You

• The ideal candidate will have previous experience as an IFA Administrator, Financial Services Administrator or within a similar financial planning support role
• Experience using Intelligent Office (IO) or a similar financial planning back-office system would be advantageous
• A basic understanding of financial planning, providers and financial products would also be beneficial

What’s on Offer?

• Hybrid working – 3 days in the office and 2 days from home
• The opportunity to join a national financial planning business with an excellent reputation
• A varied IFA administration role supporting experienced Financial Advisers
• A professional and collaborative working environment
• Excellent opportunities for career development and progression
• A comprehensive flexible benefits package, allowing you to tailor your benefits to your individual needs
• Group Income Protection, with options to increase your level of cover and benefit period
• Workplace pension with employer contributions
• Dental cover
• Critical Illness cover
• Health Cash Plan covering areas including dental, optical and physiotherapy
• Cycle to Work scheme
• Access to a wide range of retail discounts and savings through the employee benefits platform

Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion‑first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.