Client Administrator

Healios; London; Remote; GBP 28,000 - 35,000; Full time

Job summary

A leading healthcare organization, Healios, is seeking a Client Administrator to enhance the client experience in their neurodevelopmental and mental health services. This role involves supporting clients through administrative tasks and ensuring a seamless client journey, working in a flexible remote capacity. Candidates should possess strong administrative skills, excellent communication abilities, and experience in customer service. With a commitment to innovation and diversity, Healios offers a dynamic work environment.

Benefits

33 days holiday including Bank Holidays

"Life Leave" - 2 days extra leave

Enhanced family-friendly policies

Contributory Pension Scheme

Work from anywhere policy

Free access to co-working spaces

Company laptop and equipment allowance

Qualifications

• Administrative and organisational experience required.
• Experience in customer resolution and troubleshooting.
• Excellent soft skills, particularly on the telephone.

Responsibilities

• General administration and coordination supporting clients.
• Inbound and outbound calls to assist with onboarding.
• Deliver excellent customer service via email, chat, and phone.

Skills

Administrative skills

Time management

Customer resolution handling

Excellent communication skills

Tools

MS Word

Excel

Outlook

Google Docs

Google Sheets

Job description

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POSITION: Fixed Term Contract (12 months)

LOCATION:Remote in the UK

HOURS:Full Time - 37.5 hours per week

United by our vision. Leading with empathy. Pioneers in curiosity.

Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.

Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here!

Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page.

“Great minds don’t think alike”

From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services.

OUR TEAM

Client Administrator will be part of the Client Operations Team that focuses on ensuring our clients and their families have a positive experience by facilitating and coordinating the client journey within Services.

THE OPPORTUNITY

We are seeking a Client Administrator to play an integral role in ensuring clients positive experience in facilitating and coordinating the client journey within Healios Neurodevelopment and Mental Health Services and be responsible for the smooth running of this journey.

To be successful in this role, below is what we would need from you:

• Administrative and organisational experience
• Good time management and task switching skills
• Experience of customer resolution handling and troubleshooting
• Experience of MS Word, Excel, Outlook and/or Google Docs, Sheets, Calendar
• Excellent soft skills, manners and etiquette, particularly on the telephone
• A professional home working environment with a minimum WIFI connection of 2 Mbps up and download speed

WHAT YOUR RESPONSIBILITIES WILL BE

• Keep the client at the heart of everything we do
• General administration and coordination duties that supports the Client Operations team, or clients and our colleagues
• Support the clients onboarding experience by setting up client accounts, ensuring the correct information is submitted and following up with clients
• Inbound and outbound client calls to support with onboarding and general queries
• Deliver excellent customer service via email, chat and phone while meeting the desired Service Levels and KPIs

WHAT'S IN IT FOR YOU

• 33 days holiday (including 3 days for the Christmas closure between Christmas and New Year plus Bank Holidays)
• "Life Leave" - 2 days of extra leave to take when things you can't plan for happen
• Enhanced family friendly policies including a phased return to work and receive full pay
• Contributory Pension Scheme
• Work from anywhere policy
• Free access to co-working spaces
• Company laptop, monitor and keyboard, plus an allowance to purchase additional equipment

DIVERSITY AND INCLUSION

“Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.

SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS

Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes.

As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS)check. Dependenton your role within the business, this will either be an Enhanced or Basic.AProtecting Vulnerable Groups (PVG)checkwill be required. You will also be asked to provide two professionalreferencesas a minimum.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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