Client Administrator

TN United Kingdom; Haywards Heath; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Client Administrator in Haywards Heath, where your organizational skills and attention to detail will shine. This hybrid role offers the chance to work with a market-leading team in the Surety sector, assisting clients across various industries. You'll be responsible for reviewing bond documents, managing client communications, and ensuring accurate data entry. With a commitment to professional development and an inclusive culture, this is an exciting opportunity to grow your career while making a meaningful impact in a supportive environment.

Benefits

Professional Development Opportunities

Inclusive Work Culture

Flexible Work Environment

Qualifications

• Experience in an administrative role with strong organizational skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Review and advise clients on bond wording suitability.
• Enter data into the Surety database and produce client invoices.
• Assist in preparing underwriting submissions and reports.

Skills

Administrative Skills

Communication Skills

Microsoft Office

Organizational Skills

Client Relationship Management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

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We are seeking a talented individual to join our Surety team at Marsh. This role will be based in Haywards Heath. It is a hybrid role requiring at least three days a week in the office.

The role: Client Administrator

The Marsh Surety Practice is a market-leading specialty business with over 320 employees globally (11 in the UK, with offices in London and Haywards Heath).

We service all aspects of the Surety broking process for a wide range of large clients across sectors including Construction, Energy, Defence, Transportation, Technology, and Retail within the UK.

This role is suitable for someone highly organized with strong and varied administrative skills. The ideal candidate will have experience in an administrative role, enjoy working in a small team, and be willing to support colleagues as needed.

We will rely on you to:

• Review bonds’ wording and advise clients on their suitability verbally and in writing.
• Draft bond wording and arrange for bonds to be executed and delivered to clients.
• Enter data into the bespoke Surety database and Marsh accounting system to produce client invoices.
• Maintain and update information in both systems.
• Liaise with team members, insurers, and the accounts department to resolve queries.
• Review outstanding payments and follow up as necessary.
• Process new and additional premium invoices.
• Review cancellation documentation from clients and process accordingly.
• Produce monthly client reports in Excel.
• Assist in preparing underwriting submissions, reports, and presentations.
• Ensure Bond facility records are current in the database.
• Organize client and underwriting meetings.
• Provide general administrative support, including filing and correspondence.

What you need to have:

• Excellent communication skills, including typing, writing, grammar, punctuation, and oral communication.
• Proven administrative and organizational skills.
• Ability to build relationships with clients at a senior level.
• Ability to manage multiple tasks and prioritize effectively.
• Proactive team player eager to learn and contribute.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

What makes you stand out:

• Experience as an office administrator, client advisor, or in a similar role with knowledge of Surety Bonds.

Why join our team:

• We support your professional development through interesting work and supportive leadership.
• We promote an inclusive culture where you can collaborate with talented colleagues and make an impact.
• Our scale offers diverse career opportunities, benefits, and rewards to support your well-being.

#hybrid

Marsh, a Marsh McLennan company (NYSE: MMC), is the world’s leading insurance broker and risk advisor. Marsh McLennan operates in 130 countries, advising clients across four main businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With an annual revenue of $23 billion and over 85,000 colleagues, Marsh McLennan is committed to fostering a diverse, inclusive, and flexible work environment. We value diversity in age, background, disability, ethnicity, family duties, gender identity and expression, marital status, nationality, parental and social status, political beliefs, race, religion, sex/gender, sexual orientation, and other protected characteristics. We are an equal opportunities employer and offer reasonable adjustments for candidates with disabilities. Our hybrid work model allows remote work with in-office collaboration, with colleagues expected to work onsite at least three days a week, including an “anchor day” for team in-person meetings.