Client Administrator

Affinity Group; Douglas; On-site; GBP 26,000 - 34,000; Full time

Job summary

Affinity Group in the Isle of Man is seeking an Administrator in the Client Administration Team to support daily operations and promote company values. You will work with colleagues to deliver exceptional customer service, manage client entities, and ensure procedures are followed.

The role emphasizes risk awareness, timely handling of deadlines, and strong collaboration across teams. You will contribute to a positive working environment while maintaining high standards and performance.

Qualifications

• Fosters collaboration across internal departments.
• Active participation in team meetings.
• Promotes cross-team information sharing.

Responsibilities

• Provide administrative support to client entities and team portfolio, under supervision.
• Manage diary/calendar and ensure timely completion of client deadlines.
• Assist with onboarding and transfer of new business.
• Prioritise regulatory deadlines and governance procedures.
• Identify and escalate risks in line with company procedures.

Skills

Collaborative work

Team meeting participation

Cross-department collaboration

Job description

Role Description

Administrator in the Client Administration Team, promoting the Values and Objectives of the Company. Support team members with day-to-day operations. Demonstrate and encourage exceptional customer service and positive collaboration across teams and departments. Ensure Company procedures are followed, with risks identified and escalated appropriately. Promote a positive working environment, maintaining high standards and performance while working collaboratively with colleagues.

Responsibilities and Duties:

Client Management & Reporting

• Provide administrative support to client entities and team portfolio with the team Manager, reporting to the team Client Administrator, Senior Administrator (if applicable) and Assistant Manager/Manager.
• Support and provide structure for the time management of tasks and the use of diary/reminder/calendar system, in accordance with the department procedure.
• Assist with the transfer in of new business to the team, coordinating in with the relevant internal departments.
• Assist with the handover of new business to the team, coordinating in with the relevant internal departments.
• Ensure that all key client deadlines (including any deadlines which you may not be directly responsible for) in respect of client entities within your department are met.
• Responsibility to prioritise regulatory deadlines.
• Ensure CSP obligations are met for all clients within team portfolio. Continual review of governance procedures to ensure continuation of high standards
  

Risk & Compliance Management

• Continuous risk assessment of workloads of direct reports
• Ensure that Company procedures are followed – such as client reviews, SAR submissions, and onboarding; this is not an exhaustive list and covers all of the Company procedures.
• Ensuring that matters of risk / concern are raised in a timely manner in accordance with the Company procedures.
• Responsibility for prioritising regulatory deadlines such as GSC returns.
  

Qualifications and Skills:

• Encourage collaborative working with all internal departments.
• Attend and take an active role in team meetings.
• Encourage cross team and department working and information sharing.