Client Account Support: Corporate Travel Growth

Checkin Apartments; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual bonus scheme

Birthday day off

Health Shield cash plan

Cycle parking

Job summary

Checkin Apartments is an established accommodation booking agency, founded in 2009, specialising in solutions for business travel, relocations and short-term stays across the UK.

As Client Account Support, you will assist the Account Management team with day-to-day client enquiries, quotations and bookings, ensuring accuracy and clear communication. The role is office-based in London with a friendly, collaborative team and opportunities to grow in hospitality and corporate travel.

Qualifications

• Experience in customer service, administration, hospitality or travel is preferred.
• Strong organisational and administrative skills with handling calls and emails.
• Confident with numbers and developing commercial/negotiation skills.
• Proactive, positive and collaborative teamwork.

Responsibilities

• Assist Account Managers in managing client enquiries and bookings from initial request through to check-out.
• Prepare accurate quotations and booking confirmations, simplifying complex information for clients.
• Communicate with clients before, during, and after their stay to ensure a seamless experience.
• Assist with client property viewings and occasional industry events.
• Maintain accurate records of bookings, correspondence, and client details in line with internal processes.
• Liaise with property partners to secure availability, negotiate terms, and resolve booking discrepancies.
• Monitor multiple tasks simultaneously, meeting agreed service levels and deadlines.
• Proactively identify ways to improve systems, processes, and client satisfaction.

Skills

Customer service

Administration

Hospitality

Travel

Organisational skills

Communication

Attention to detail

Negotiation

Job description

Checkin Apartments is an established accommodation booking agency, founded in 2009, specialising in solutions for business travel, relocations and short-term stays across the UK.

As Client Account Support, you will assist the Account Management team with day-to-day client enquiries, quotations and bookings, ensuring accuracy and clear communication. The role is office-based in London with a friendly, collaborative team and opportunities to grow in hospitality and corporate travel.