Client Account Services (CAS) Vice President

JPMorgan Chase & Co.; London; On-site; GBP 90,000 - 140,000; Full time

Job summary

A leading financial services firm is seeking a Vice President of Client Account Services in London. This role involves leading transformative initiatives, improving client experiences, and managing complex projects collaboratively. The ideal candidate will have strong leadership, communication, and analytical skills, driving results without direct management authority.

Qualifications

• Proven experience managing complex projects from inception to delivery.
• Strong stakeholder management and communication skills.
• Experience working with globally dispersed project teams.

Responsibilities

• Lead transformative initiatives for optimizing client services.
• Manage end-to-end delivery of complex projects and programs.
• Develop and implement metrics to enhance performance.

Skills

Stakeholder management

Problem-solving

Analytical skills

Communication skills

Proactive approach

Tools

PowerPoint

Job description

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Client Account Services (CAS) Vice President, London

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 3fbd6d86e412

Job Views: 23

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

Transform client experiences as Vice President of Client and Account Services with innovative global solutions.

As a Client Account Services (CAS) Vice President in the Digital and Platform Services Team, you will lead multiple transformative initiatives that drive innovation and efficiency across our global operations. You will act as a strategic change manager, making a significant impact by optimizing client account services and enhancing the client experience through cutting-edge solutions.

Job Responsibilities

• Spearhead reference data transformation projects and support strategic initiatives across the project lifecycle.
• Lead research on new projects, implement business process changes, and drive continuous improvement.
• Manage end-to-end delivery of complex projects and programs, collaborating with product development, operations, and technology teams.
• Define requirements and implement scalable processes and solutions aligned with strategic goals.
• Conduct workshops and lead steering committees to foster innovation and excellence.
• Deliver metrics to enhance organizational performance and enable effective decision-making.
• Review payment processes and controls for compliance with global standards.
• Identify opportunities for process optimization and risk mitigation.
• Build and maintain relationships with stakeholders, communicate project progress, and gather feedback to meet objectives.
• Develop and implement impactful metrics to improve organizational performance and decision-making.

Required Qualifications, Capabilities, and Skills

• Proven experience managing complex projects from inception to delivery in a senior leadership role.
• Strong stakeholder management skills with effective communication across diverse teams and seniority levels.
• Strong analytical background with excellent problem-solving skills.
• Proficiency in PowerPoint for compelling presentations.
• Solution-oriented with a proactive approach to innovative solutions.
• Ability to influence outcomes and drive results without direct line management.
• Self-starter with a strong work ethic and positive attitude.
• Flexible and adaptable to business changes, leveraging organizational resources to deliver results quickly.
• Experience working with globally dispersed project teams and stakeholders.
• Ability to identify, assess, and mitigate risks throughout the project lifecycle.
• Excellent verbal and written communication skills, with the ability to craft impactful presentations and convey team strategy clearly at all organizational levels.