Client Account Manager (Sports)

WEbook, Inc.; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A sports management solutions provider in London is seeking a highly motivated Client Account Manager (Sports) to oversee client relationships. The ideal candidate will have a bachelor's degree and 3+ years of account management experience. Responsibilities include providing business analysis, supporting client needs, and improving ticket sales across all channels.

Qualifications

• 3+ years of experience in account management, client services, or sports operations.
• Experience in data-driven decision-making.
• Ability to work under pressure during peak sales periods.

Responsibilities

• Oversee client relationships within the sports sector.
• Support business growth and ensure operational efficiency.
• Build and maintain event and ticket inventory within the platform.

Skills

Client management

Analytical mindset

Communication

Relationship-building

Education

Bachelor’s degree in Business, Marketing, Sports Management, or related field

Tools

Ticketing systems

CRM tools

Microsoft Office

Job description

Overview

We are seeking a highly motivated Client Account Manager (Sports) to oversee client relationships within the sports sector. The role requires a strong understanding of the webook.com platform, excellent client management skills, and the ability to support business growth while ensuring smooth day-to-day operations for sports partners.

Key Responsibilities

• Gain in-depth knowledge of the webook.com platform and product portfolio to provide business analysis and support to clients.
• Build and maintain event and ticket inventory within the webook.com platform.
• Create training programmes and documentation for clients.
• Develop strong relationships with clients to support, learn and understand their specific needs, and provide excellent support and training services.
• Assist with business growth, monitor ticket sales across all channels, and identify opportunities to increase ticket sales and improve operational efficiency.
• Provide clients with support, ensure effective communication, and coordinate problem resolution working closely with IT, engineering, and other teams.
• Oversee the processes for season ticket renewals and match-day on-sales, ensuring accuracy of information across all sales channels and being present for on-sales as required.

Qualifications

• Bachelor’s degree in Business, Marketing, Sports Management, or related field.
• 3+ years of experience in account management, client services, or sports operations.
• Strong communication and relationship-building skills.
• Ability to work under pressure during peak sales periods.
• Analytical mindset with experience in data-driven decision-making.
• Proficiency in ticketing systems, CRM tools, and Microsoft Office.