Client Account Manager

Harper James; Sheffield; On-site; GBP 40,000 - 55,000; Full time

Job summary

Une firme de droit dynamique à Sheffield recherche un Client Account Manager pour établir et gérer une nouvelle fonction de gestion de comptes. Ce rôle crucial implique de construire des relations solides avec les clients, de répondre à leurs besoins, et d'atteindre des objectifs de revenus en proposant des solutions juridiques adaptées.

Benefits

33 jours de congés, y compris les jours fériés

Option d'achat de 5 jours de congés supplémentaires

Santé privée

Bénéfice décès

Accès à un programme de voitures électriques

Qualifications

• Expérience prouvée en gestion de comptes ou relations clients, idéalement dans les services professionnels.
• Capacité à gérer plusieurs comptes clients avec un accent sur l'excellence du service.
• Approche proactive et axée sur les résultats dans l'engagement client.

Responsibilities

• Construire et maintenir de solides relations avec nos clients existants.
• Identifier les opportunités de vente croisée et de montée en gamme.
• Collaborer avec les équipes internes pour garantir une livraison de service sans faille.

Skills

Communication

Négociation

Gestion de comptes

Proactivité

Tools

Microsoft 365

SharePoint

Job description

Client Account Manager

We are growing our sales function, and we are looking for a dynamic, client-focused Account Manager to help us establish a new account management function.

This role is key to supporting our existing client base and driving additional revenue through relationship management and tailored service offerings.

If you are passionate about building long-term client relationships and driving revenue growth, we would love to hear from you!

This role is office based at our Sheffield office.

About Harper James

Harper James is a growing and ambitious commercial law firm like no other. Forget any misconceptions you may have about the legal industry, we're not stuffy or inhibited by traditions.

Founded in 2014, our purpose is as strong now as it was then - to enable growth-oriented businesses to succeed through delivering top-quality and accessible legal services by acting as partners in our clients’ journeys while our people enjoy a true work-life balance.

Harper James continues to grow at c40%+ year on year. This year, more than 150 people will support 4000+ businesses and we expect to double our turnover over the next two years.

Key Responsibilities

• Build and maintain strong relationships with our existing clients.
• Identify opportunities for cross-selling and upselling additional legal services.
• Proactively manage client accounts to ensure satisfaction and retention.
• Collaborate with internal teams, including legal and business development, to ensure seamless service delivery.
• Meet revenue targets by identifying client needs and providing relevant solutions.

What we are looking for

• Proven experience in account management or client relationship roles, ideally within professional services.
• Strong communication and negotiation skills.
• Ability to manage multiple client accounts with a focus on service excellence.
• A proactive and results-driven approach to client engagement.

We need tech-savvy self-starters who thrive in a fast-paced, modern work environment. We leverage cutting-edge technology to streamline our office processes and maximize productivity.

You’ll excel as part of the HJ team if you:

• Are a quick learner, ready to adapt to new systems and technologies with enthusiasm.
• Are excited about adopting and using AI tools to boost efficiency and productivity.
• Have a solid working knowledge of Microsoft 365 products (eg. Word, Excel, PowerPoint, Outlook)
• Can confidently navigate SharePoint to manage and collaborate on projects.

The bottom line

• An opportunity to play an important part in the next phase of growth for a law firm leading innovation within legal services.
• An environment with no politics, no bureaucracy, working with a passionate, supportive and dedicated team who all play a fundamental part in the success and continued growth of the business.
• Competitive salary and OTE.
• 33 days holiday, including public holidays.
• Option to buy up to 5 holiday days a year.
• Private Healthcare
• Death in service benefit.
• Access to our electric car scheme.

NO AGENCIES PLEASE