Client Account Manager

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Join Zendbox as a Client Account Manager!

Zendbox is a leading fulfilment provider for eCommerce businesses, and we're looking for a talented Client Account Manager to join our dynamic team. In this role, you'll be the primary point of contact for our clients, ensuring their needs are met with exceptional service and attention to detail.

Key Responsibilities:

1. Develop and maintain strong relationships with clients to understand their needs and objectives
2. Act as the liaison between clients and internal teams, coordinating services and resolving any concerns
3. Monitor client performance and gather feedback to identify areas for improvement
4. Prepare reports and presentations for clients, showcasing performance and opportunities
5. Work closely with sales and logistics teams to ensure seamless service delivery

What You Bring to the Table:

As our ideal candidate, you have a knack for building relationships and a passion for customer success. You thrive in a fast-paced environment and are proactive in addressing client needs.

Requirements

1. Proven experience in account management or client-facing roles, preferably within the logistics or eCommerce sector
2. Strong communication and interpersonal skills, with a customer-centric mindset
3. Ability to manage multiple accounts and priorities in a fast-paced environment
4. Excellent problem-solving skills with a proactive approach
5. Experience in creating and presenting reports to clients
6. Proficiency in CRM software and Microsoft Office Suite (especially Excel and PowerPoint)

Benefits

1. Free onsite parking
2. Free food and drink
3. Collaborative environment
4. Hybrid position