Client Account Manager

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RMS is a dynamic and independently owned Employment Business, committed to providing people-focused Recruitment, HR, and Payroll solutions to clients specializing within Automotive and Logistics on a national basis.

Celebrating 23 years in business, we are expanding our On-Site HR Team in the West Midlands area, seeking an experienced Client Account Manager who has a passion for people and operations. The role will collaborate closely with operational management to deliver comprehensive, modern HR solutions through preventative and proactive practices. This is not an advisory role; it is a practical position delivering people solutions at the heart of a fast-paced industrial environment.

Key Responsibilities:

1. Client Relationship Management:
   • Serve as the primary contact for our Onsite HR Function, working in partnership with clients to understand their needs and align operations with people strategies.
   • Build and nurture long-term relationships with operational management through regular communication and strategic partnership development.
2. Employee Relations:
   • Act as a bridge between employees and management, identifying concerns and resolving issues promptly to foster a positive work environment.
   • Implement employee engagement initiatives to enhance morale, retention, and productivity, while delivering robust procedures.
3. Human Resources:
   • Oversee daily HR operations, including onboarding, offboarding, and maintaining accurate personnel records.
   • Ensure compliance with employment laws and regulations through practical engagement. Communicate policies clearly to ensure understanding and compliance.
4. Data Management and Reporting:
   • Maintain and update personnel records, capturing all correspondence related to the employment lifecycle.
   • Provide regular reports on recruitment activities, HR metrics, performance, and insights.
5. Training and Development:
   • Support training needs and assist in developing programs to enhance employee skills and performance.
   • Promote a culture of continuous learning for operational growth and development.
6. Experience:
   • Proven experience in an operational, people-focused, client-facing HR role, preferably within logistics or similar industry.
   • Knowledge of employment laws, regulations, and best practices.
   • Exceptional interpersonal and communication skills.
   • Ability to collaborate effectively with operational management and cross-functional teams.

Why RMS?

At RMS, we value our team members and the pivotal role they play in our success. Joining our HR team means being part of a supportive environment that encourages collaboration.

We offer a competitive salary and benefits package (including enhanced holiday and pension) and opportunities for career advancement to support cross-functional growth.

Be part of a company that puts people first through their …becausepeoplematter! ethos.