Client Account Manager

JR United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in London is seeking a passionate Client Account Manager to join their dynamic team. This role offers the chance to build strong client relationships while working closely with talented developers and designers. You will be the key liaison, ensuring projects are delivered on time and exceed expectations. With a hybrid working model, you will enjoy the flexibility of remote work while maintaining regular collaboration in the office. If you thrive in a creative environment and have a knack for client management, this is the perfect opportunity to elevate your career.

Qualifications

• Proven experience in Client Account Management within a digital agency.
• Ability to manage multiple accounts and prioritize effectively.

Responsibilities

• Serve as the primary contact for clients, building strong relationships.
• Collaborate with internal teams to ensure project success and client satisfaction.

Skills

Client Account Management

Digital Marketing (SEO/PPC)

Communication Skills

Organizational Skills

Web Development Understanding

Tools

WordPress

Job description

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Are you a passionate Client Account Manager with an interest in the digital world? Do you thrive on building strong client relationships and ensuring project success?

Digital Appointments is excited to partner with a highly respected and well-established web development and marketing agency based in the vibrant heart of London. They boast an impressive portfolio and a reputation for delivering cutting-edge web solutions. They are now seeking a dedicated Client Account Manager to join their dynamic team.

This is a fantastic opportunity to become an integral part of a forward-thinking agency, acting as the key liaison between prestigious clients and talented internal development teams.

The Role:

As a Client Account Manager, you will be responsible for nurturing and growing a portfolio of client accounts. Your day-to-day will involve:

• Serving as the primary point of contact for your assigned clients, building strong, long-lasting relationships.
• Understanding client needs, objectives, and requirements in detail.
• Effectively communicating client briefs and feedback to the internal web development teams.
• Collaborating closely with developers, designers, and project managers to ensure projects are delivered on time, on budget, and exceed client expectations.
• Proactively identifying opportunities for account growth and suggesting relevant solutions.
• Managing client expectations and ensuring high levels of client satisfaction.
• Keeping clients informed on project progress and addressing any queries or concerns promptly.

About You:

We are looking for a proactive and organised individual with:

• Proven experience in a Client Account Management or similar client-facing role, ideally within a digital, creative, or tech agency environment.
• Ideally, you will have an understanding of digital marketing (SEO/PPC)
• Exceptional communication, presentation, and interpersonal skills.
• A natural ability to build rapport and trust with clients.
• Strong organisational skills with the ability to manage multiple accounts and priorities simultaneously.
• Ideally, you will possess a foundational understanding of web development processes and technologies, with specific familiarity with WordPress being a significant advantage.
• You must be comfortable translating client needs into actionable tasks for technical teams.

Location & Working Model:

This position offers a hybrid working model, combining remote work with regular collaboration days in our client's modern office in the City of London. Therefore, candidates must live within a reasonable commuting distance to be considered.

Interested?

If you're ready to take the next step in your career and join a thriving web development agency, we want to hear from you!

Apply Now with your CV or feel free to call for more details