Client Account Manager

Metcor Environmental; Gravesend; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Client Account Manager to join their PPM Services team. This role focuses on building and maintaining strong customer relationships while ensuring high-quality service delivery. The ideal candidate will have a background in Mechanical or Electrical fields and a proven track record in account management. With opportunities for training and progression, this is a fantastic chance to contribute to a company that prides itself on client satisfaction and quality service. Join a team that values your input and offers a competitive salary along with performance-based bonuses.

Benefits

Competitive base salary

Performance-based bonuses

Car salary sacrifice scheme

Training and progression opportunities

Company-wide social events

20 days holiday plus bank holidays

Qualifications

• Proven success in managing client portfolios and acquiring new contacts.
• Excellent organizational and communication skills essential for relationship building.

Responsibilities

• Attend customer meetings and manage external client relationships.
• Negotiate and close business contracts with existing and new clients.
• Continuously seek ways to enhance the customer experience.

Skills

Client Relationship Management

Sales Support

Communication Skills

Negotiation Skills

Organizational Skills

Education

Background in Mechanical or Electrical Engineering

Experience in Account Management

Job description

The Role of a Client Account Manager

Are you an experienced Client Account Manager with a background in Mechanical, Electrical, FM, or Service Contract industries?

Are you familiar with managing a large portfolio of commercial clients, ensuring all works are completed efficiently?

Aylesford Electrical Contractors, based in Kent, is seeking a Client Account Manager to join their PPM Services team.

The main purpose of this role is to build and maintain excellent, long-lasting customer relationships while ensuring all works are carried out effectively and to the highest standards, encouraging repeat business.

Key Responsibilities of a Client Account Manager

• Attend customer meetings and manage external client relationships.
• Generate meetings with existing customers and new contacts within our client base.
• Build and maintain strong customer relationships.
• Ensure quotes are sent promptly.
• Follow through on instructed works to ensure customer satisfaction.
• Champion high performance and quality within the PPM team.
• Maintain and update account plans.
• Attend internal meetings.
• Present proposals to customers.
• Communicate clearly with clients and address concerns.
• Report clients’ business concerns and needs to management.
• Continuously seek ways to enhance the customer experience.
• Negotiate and close business contracts with existing and new clients.
• Participate actively in SLA meetings.

Day-to-day tasks of a Client Account Manager.

Benefits

• Competitive base salary with performance-based bonuses.
• Car salary sacrifice scheme available.
• Training and progression opportunities.
• Company-wide social events.
• 20 days holiday plus bank holidays.

The Person

• Ideally, comes from an Electrical or Mechanical background.
• Proven success in managing an existing client portfolio and acquiring new contacts to support business growth.
• Experience in account management and customer retention.
• Proficient in sales support and service delivery.
• Familiar with managing FM and commercial clients.
• Possession of a full UK driving license is advantageous.
• Must possess excellent organizational and communication skills and the ability to build relationships.

The Company

Based in London and Kent, we offer electrical services to commercial, retail, and industrial organizations across the South of England, combining top-tier electrical design, installation, and maintenance services.

Established in 1979, Aylesford Electrical Contractors has spent over 40 years providing installation and maintenance services in various commercial and industrial settings throughout the UK. We pride ourselves on our tailored service approach, aimed at maximizing client satisfaction while upholding the highest quality and safety standards. Our client partnerships include some of the nation's leading companies, with relationships enduring up to 40 years.