Client Account Manager

Axon Moore; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A logistics service provider in Chorley is seeking an Account Manager, responsible for overseeing client relations and ensuring operational efficiency. The ideal candidate will have experience in account management or customer support, a strong understanding of CRM systems and a customer-focused approach. This position offers a competitive salary and a collaborative work environment with excellent benefits.

Benefits

Enhanced holiday scheme

Company pension

Free on-site parking

Group life insurance

Birthday off every year

Discretionary bonuses

Qualifications

• Proven experience in an account management, operations, or customer support role.
• Strong understanding of CRM systems and warehouse/order management software.
• Detail-oriented, able to prioritise and work under pressure.

Responsibilities

• Act as primary liaison between clients and internal operations teams.
• Build strong working relationships with key customers.
• Lead customer onboarding and support transitions.

Skills

Experience in account management

Understanding of CRM systems

Organised and process-driven

Strong communication skills

Problem-solving skills

Customer-focused attitude

Tools

Mintsoft

Warehouse management systems

Job description

Client Account Manager - £30-35k basic - Chorley - Permanent

Axon Moore is proud to be partnering with one of Lancashire's most exciting employers in a time of rapid growth and as such this role comes with so many opportunities for progression, with extremely exciting times ahead for the chosen candidate.

As a key player in the account management team, you will be responsible for overseeing the efficient handling of goods in, storage, pick, pack and dispatch operations at an expansive 300,000 sq. Ft warehouse as well as dealing with key clients on a daily basis.

Job Details

Job Title: Account Manager

Location: Chorley - Office Based

Salary: £30-£35k per annum dependent on experience

Job Type: Full-Time (40 hours per week, Monday - Friday, flexible start and finish times)

About Our Client

A Third-Party Logistics (3PL) provider, dedicated to delivering exceptional service and operational excellence. Their success is built on efficiency, technology, and a customer-first mindset. We are now seeking a detail-oriented, proactive Account Manager to join a very busy operations team — someone who thrives on problem-solving, customer satisfaction, and process improvement.

The Role

This role is focused on operations and customer support, rather than sales or commercial account management. As an Account Manager, you will ensure clients receive a seamless, reliable service experience from onboarding through daily operations. You will act as the main point of contact for customers, resolving queries, supporting system use, and coordinating with internal teams to maintain high operational standards.

Key Responsibilities

• Act as the primary liaison between clients and internal operations teams.
• Build and maintain strong working relationships with key customers and stakeholders.
• Serve as the first point of escalation for any service issues or disruptions.
• Become an expert user of the company's order and warehouse management systems (Mintsoft experience highly desirable).
• Lead customer onboarding, ensuring smooth system setup, data migration, and integration with third-party platforms.
• Support new customers throughout their transition into company systems and processes.
• Collaborate with the Warehouse Manager and Commercial Manager to optimise operational processes through system improvements.
• Manage day-to-day administrative and operational tasks to ensure efficient service delivery.
• Undertake ad hoc operational and customer support tasks as needed.

Skills and Experience

• Proven experience in an account management, operations, or customer support role (3PL or logistics experience desirable).
• Strong understanding of CRM systems and warehouse/order management software (Mintsoft experience preferred).
• Highly organised, process-driven, and attentive to detail.
• Ability to prioritise effectively and work under pressure.
• Strong communication and problem-solving skills.
• A collaborative, customer-focused attitude with a commitment to continuous improvement.

Why Join Our Client?

Competitive salary with annual salary reviews. Be part of a growing, tech-enabled logistics business that values operational excellence and teamwork. Work in a supportive, collaborative environment where ideas and initiative are encouraged.

Benefits

• Enhanced holiday scheme
• Company pension
• Free on-site parking
• Group life insurance
• Birthday off every year
• Discretionary bonuses