Client Account Manager

SmartPA; City of Edinburgh; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join SmartPA as a Client Account Manager and drive client success through strategic relationships and impactful solutions. This role offers the opportunity to develop and nurture partnerships while delivering measurable results in a dynamic environment. Ideal candidates have a proven track record in account management or B2B sales and possess exceptional communication skills.

Benefits

Competitive Salary

Yearly Bonuses

Flexibility

Flexitime Initiative

33 Days Holiday

Growth Opportunities

Wellbeing initiatives

Qualifications

• 3–5 years of experience in account management or B2B sales.
• Experience in growing client accounts and securing new business.
• Ability to manage the end-to-end client journey.

Responsibilities

• Develop trusted relationships with key stakeholders and decision-makers.
• Lead monthly service reviews, presenting success stories and data.
• Identify opportunities to upsell and cross-sell tailored solutions.

Skills

Account Management

B2B Sales

Communication Skills

Relationship Building

Problem Solving

Job description

Permanent employee,Full-time· UK and Edinburgh Head Office

Job Description

Who We Are
AtSmartPA, wedon’tjust support businesses – we transform them.
Our mission is boldand ambitious:to revolutionise administrative and PA support by combiningcutting-edgetechnology, innovative strategies, and humanexpertise.Trusted by global leaders across industries like tech, automotiveand retail(like Google and ITV),we deliver tailored solutions that enhance efficiency andaddreal value.
We’redynamic, client-focusedand creative – no two days are the same! As we continue our rapid growth, this is your chance to join us on our journey to becoming the most optimised administrative organisation in the world.

Ifyou’reready to challenge the status quo, create meaningful impact, and shape the future of business support, we want to hear from you!

Key Responsibilities and Skills

What You’ll Do
As a Client Account Manager, you’ll be at the helm of client success, driving SmartPA’s growth and impact. Sitting at the intersection of strategy and delivery, you’ll play a pivotal role in developing partnerships that unleash potential for our clients and our business alike.

Here’s how you’ll make a difference:

Build & Nurture Relationships

• Develop trusted relationships with key stakeholders and decision-makers across client organisations.
• Represent SmartPA as a strategic partner, always anticipating client needs and exceeding expectations.

Deliver Results That Matter

• Lead monthly service reviews, presenting compelling success stories and data that showcase measurable value to clients.
• Work closely with internal teams to ensure seamless service delivery, client satisfaction, and continued success.

Identify & Drive Growth

• Proactively identify opportunities within your client portfolio to upsell and cross-sell tailored solutions.
• Consistently exceed revenue targets while delivering meaningful outcomes for clients.

Stay Ahead of the Curve

• Provide insights and recommendations that help clients navigate industry trends and challenges.
• Ensure SmartPA’s solutions stay relevant, innovative and aligned with client goals.

Experience

About You
You’renot just a strategist –you’rea builder, a problem-solverand a connector.
Here’swhatwe’relooking for:

• A passion for redefining what great PA and administration services look like.
• A proven track record in consultative account management or B2B sales, with 3–5 years of experience in growing client accounts and securing new business.
• A self-starter mentality: you thrive in entrepreneurial environments where you can manage your own workload with confidence.
• Exceptional communication and social skills, with a knack for turning insights into impactful solutions.
• Enthusiasm, positivity, and a genuine desire to help clients succeed.

What You’ll Need
Essential:

• Demonstrable experience in account management and/or B2B sales and securing new business and growing existing accounts.
• A consultative approach to building and growing client relationships.
• Proven ability to manage the end-to-end client journey, from onboarding through to pitch and proposal delivery.

Desirable:

• People management experience
• Experience in the BPO market would be advantageous

Schedule

Monday-Friday, 9am - 5.30pm (core hours 10am - 4.30pm)

Job Type

Permanent

What's in it for you?

What’s in It for You?
At SmartPA, we believe in rewarding talent and supporting your growth:

• Competitive Salary: Reflecting your skills and contributions.
• Yearly Bonuses: Performance-based rewards for you and your team.
• Flexibility: Whether you prefer a hybrid model or require remote work due to your location , we’re open to discuss options that work for you !
• Flexitime Initiative: Work when you’re most productive, with core hours from 10:00–16:30.
• 33 Days Holiday: Time off to recharge and be your best.
• Growth Opportunities: Learn, grow and advance your career in a rapidly expanding company.
• Wellbeing initiatives: Looking after yourself is key.

At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace.

We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA's world-class back office services.

Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals

We are looking forward to hearing from you!

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