Client Account Manager

Trinity Fire & Security Systems; Caldicot; On-site; GBP 30,000 - 45,000; Full time

Job summary

Trinity Fire & Security Systems is seeking a Client Account Manager in Wales. This role focuses on ensuring client satisfaction, maintaining service standards, and driving account performance. The ideal candidate will possess strong communication, organisational skills, and familiarity with Fire & Security products. Enjoy a competitive salary plus commission, employee benefits, and opportunities for growth.

Benefits

23 days holiday plus bank holidays

Access to employee discounts programme

Pension scheme via Royal London

Company car benefit

Employee referral scheme

Life Assurance

Welfare assistance programme

Qualifications

• Strong communication and organisational skills.
• Commercial awareness with a results-focused mindset.
• Experience with Fire & Security products and industry regulations.

Responsibilities

• Act as primary contact for key client accounts and oversee service delivery.
• Drive profitability, customer retention, and identify new sales opportunities.
• Support bids and help transition new contracts into live operations.

Skills

Communication

Organisational

Relationship Management

Commercial Awareness

Proactivity

Job description

Client Account Manager - Fire & Security systems

Location: Wales

Salary: Competitive base salary + account manager commission scheme

The Role of Client Account Manager

In this role, you will be responsible for ensuring client satisfaction by maintaining high service standards, developing strong working relationships with client representatives, and driving account performance.

You will act as the key interface between Trinity and its customers, ensuring all maintenance and project work is delivered to the highest standards, in line with agreed KPIs and service levels. This role plays a vital part in ensuring client retention and identifying opportunities for additional value through improved service and new work streams.

Key Responsibilities

• Act as the primary contact for key client accounts, ensuring all services meet KPIs and SLAs.
  
• Oversee maintenance, repairs, and project delivery to meet client expectations.
  
• Support bids and tenders, and help transition new contracts into live operations.
  
• Drive profitability, customer retention, and cash collection across assigned accounts.
  
• Identify and pursue new sales opportunities within existing and prospective clients.

What You Need

• Strong communication, organisational, and relationship management skills.
  
• Commercial awareness with a results-focused mindset.
  
• Ability to manage multiple priorities and meet deadlines.
• Collaborative, with a proactive approach to sharing opportunities across teams.
• Familiarity with Fire & Security products, standards, and industry regulations.

What will Trinity give you?

At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our commission scheme which rewards you for your talent.

The total package would include:

• Competitive base salary, plus our account manager commission scheme
• 23 days holiday which increases with service, plus bank holidays
• Access to an employee discounts programme which includes discounts and cashback across over 800 national retailers
• Pension scheme via Royal London
• Company car benefit
• Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
• Life Assurance
• Employee Welfare assistance programme

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.

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Note to recruitment agencies: Trinity Fire & Security Systems operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Preferred Supplier agencies have access to a Recruitment Portal used to introduce candidates to Trinity Fire & Security Systems. Please do not forward candidate details in response to this advert, or to any Trinity Fire & Security Systems employees. Trinity Fire & Security Systems is not responsible for any fees related to unsolicited CVs.