Client Account Executive

Five Star Group; Gainsborough CP, London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Account Executive to strengthen client relationships and drive revenue growth. In this fast-paced role, you will be the main point of contact for clients, ensuring excellent service delivery and strategic account management. You will actively seek new opportunities, tailor services to meet client needs, and collaborate with internal teams to enhance client satisfaction. This position offers a competitive salary with commission, flexible working opportunities, and a chance to grow within a leading brand in the industry. If you're results-driven and thrive in a reactive environment, this is the perfect opportunity for you.

Benefits

Competitive base salary + commission

33 days annual leave

Company sick pay

Parental leave

Flexible working opportunities

Employee Assistance Programme

Discounted gym membership

Learning and Development opportunities

Access to industry events

Networking opportunities

Qualifications

• Proven experience in sales or account management roles.
• Excellent communication and interpersonal skills.

Responsibilities

• Build proactive relationships with clients and achieve revenue growth targets.
• Use Pipedrive CRM to manage accounts and prepare reports.

Skills

Sales Experience

Account Management

Communication Skills

Organizational Skills

Problem-Solving

Tools

Pipedrive CRM

Quoting Software

Scheduling System

Job description

• Location: Gainsborough, London or Scotland

We’re looking for a dynamic and client-focused Account Executive to join our fast-paced team. You’ll play a key role in strengthening client relationships and driving revenue through excellent service delivery and strategic account growth.

Description of Role

Key Responsibilities

• Build proactive relationships with clients, ensuring regular communication regarding existing bookings, future opportunities and any services updates.
• Achieve revenue growth targets for assigned accounts.
• Act as the main point of contact for clients, handling any queries or concerns promptly and professionally.
• Monitor client satisfaction and work closely with internal teams to address any issues, ensuring the highest level of service and customer retention.
• Improve inbound quote-to-conversion ratio.

Sales and Business Development:

• Actively seek out new opportunities within your client list, securing further work and projects.
• Develop a deep understanding of each client’s needs and preferences, tailoring services and offerings to meet their requirements.
• Collaborate with the sales team to develop strategies for expanding the client base and increasing sales.

Quoting and Scheduling:

• Handle inbound inquiries and create quotes using the company’s quoting software.
• Add jobs to the scheduling system, ensuring accurate and timely entry of all necessary information.
• Work closely with the operations team to ensure seamless coordination of services for clients.

Reporting and Analysis:

• Use Pipedrive CRM to manage client accounts effectively and identify trends, areas for improvement, and potential growth opportunities.
• Prepare and present reports on client and revenue progress to senior management.
• Keep up-to-date with industry news and developments, sharing insights with the team and clients as appropriate.

Person requirements

• Proven experience in sales, account management, or a similar role.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Strong organisational and time management skills, with the ability to prioritise tasks effectively.
• Proficiency in using relevant software applications for quoting and scheduling.
• A proactive and results-driven approach, with a focus on continuous improvement and client satisfaction.
• Ability to thrive in a fast-paced, reactive environment.
• Willingness to travel to client sites or events.
• Adaptability and problem-solving in high-pressure situations.
• Team player with a collaborative mindset.

What we Offer

• Competitive base salary + commission structure based on performance.
• 33 days annual leave (inclusive of 8 bank holidays).
• Company enhanced statutory benefits including company sick pay and parental leave.
• Flexible working opportunities.
• Access to Employee Assistance Programme and discounted gym membership.
• Learning and Development opportunities within a rapidly growing and leading industry brand.
• Access to industry events and networking opportunities.

The closing date for applications is Monday 14th April 2025.