Clerk/Typist (XN02)

NHS; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity has arisen within a supportive oncology team for a clerk typist role. This position is ideal for those looking to advance towards a medical secretary career, with a comprehensive induction program and professional development opportunities. As part of a friendly team, you will handle correspondence, manage phone inquiries, and assist in clerical duties, all while working closely with approachable clinicians. If you're organized, self-motivated, and eager to contribute to patient care, this role offers a fulfilling path in a dynamic healthcare environment.

Qualifications

• Preferably educated to GCSE/O level standard with RSA II typing.
• Good communication and keyboard skills are essential.

Responsibilities

• Typing correspondence and dealing with telephone calls.
• Liaising with external medical teams and supporting the wider team.

Skills

Good communication skills

Keyboard/data entry skills

Self-motivated and enthusiastic

Accurate typing and spelling ability

Good telephone skills

Education

GCSE/O level standard

RSA II typing/word processing or equivalent

ECDL certificate or working towards

Tools

Microsoft Word

Microsoft Excel

Job description

Fulltime Band 2 Clerk Typist. Working across 5 days 0830 1630

An exciting opportunity has arisen within the Oncology team. We are looking to recruit a clerk typist; this role would be an ideal step to becoming a medical secretary with a full induction programme and training given along with opportunities for professional development in a supportive environment.

Interview date will be the 1st of May 2025

Expected Shortlisting Date

25/04/2025

Planned Interview Date

01/05/2025

Main duties of the job

As a clerk typist you will be responsible for the typing of correspondence and dealing with telephone calls both internal and external. Liaising with external medical teams such as hospices and GP surgeries. Scanning of documents and incoming post. Covering team members during absence and supporting the wider team where applicable.

About us

Nice friendly team based in the Bexley wing. We cover both Medical and Clinical Oncology.

We work very closely with our clinicians who are very approachable and if you would like to come for a look around to have an informal chat regarding the role please feel free to give us a call to arrange.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job responsibilities

The post holder will work as part of a multidisciplinary team in order to provide an effective and efficient clerical and typing service to the Department.

The post holder has a responsibility to ensure that clerical and typing duties are completed in a timely manner, ensuring Trust targets are met.

Knowledge, Skills and Experience Required

The post holder should preferably be educated to GCSE/O level standard.

RSA II typing/word processing or equivalent.

Audiotyping.

All staff are expected to have, or be prepared to study, the European Computer Driving Licence (ECDL) and undertake any further training as appropriate.

Good communication skills are required, both written and oral.

Keyboard/data entry skills are essential.

The post holder should be polite and helpful, have good customer service skills and be able to use own initiative.

The Leeds Way Values

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

1. Accountable
2. Empowered

All our actions and endeavours will be guided and evaluated through these values. Additionally, the following are core values which relate specifically to this post:

1. Be of a mature, pleasant and friendly nature. A sense of humour is advantageous.
2. Have a flexible approach to their work.
3. Be committed and focused to provide a quality service that meets the needs of patients, staff and other health professionals.
4. Be able to communicate at all levels with a professional manner, showing politeness and empathy towards patients and their families.
5. Have an ability to learn by one's mistakes.

Core Behaviours and Skills

1. Have an organised and systematic method of working.
2. Effective communication skills, both verbal and written.
3. Be able to work as part of a team, supporting and covering colleagues where appropriate as and when required.
4. Display attention to detail.
5. Reliable.
6. Have the ability to stay calm whilst working under pressure.
7. Be self-motivated.
8. Be able to work with limited supervision.
9. Be honest and trustworthy.
10. Be professional in appearance and conduct.

Core Knowledge and Understanding

1. The post holder would be expected to develop their understanding and use of information technology.
2. Understand the need to set objectives.
3. To familiarise him/herself with the basic work and procedures of the department in order to answer patient enquiries and provide an effective and efficient clerical service.

Principal Duties & Areas of Responsibility

1. Typing of medical reports/patient details onto a computerised system.
2. Booking out and dispatch of reports and films.
3. Dealing with correspondence, incoming and outgoing, that any senior member of the department may require.
4. Dealing with telephone enquiries from hospital staff, outside agencies and patients.
5. General clerical duties which include filing, photocopying and faxing.
6. Arranging ambulance transport, portering services or nurse escorts for patients.
7. Provide cover in reception e.g. act as reception clerk, dealing with queries from patients, medical staff and outside agencies, including telephone enquiries.
8. Other duties to liaise with colleagues and other disciplines as necessary.
9. To maintain knowledge of office equipment based in the Department.
10. To participate in the appraisal process as outlined by Trust policies and procedures.
11. To take on additional and changing duties commensurate with the grade as defined by the Office/Administration Manager in response to demands made upon the Department.

Health and Safety/Risk Management

All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.

Infection Control

The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.

Equality and Diversity

The jobholder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Training and Personal Development Continuous Professional Development

The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.

Respect for Patient Confidentiality

The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

Key Result Areas

A performance review will be carried out annually within the department and new objectives may be set.

Communication & Working Relationships

The post holder will communicate with patients and their families and liaise with other health professionals both internally and externally as an integral part of the post.

Person Specification

Skills and Behaviours

• Self-motivated and enthusiastic
• Able to work accurately and calmly whilst under pressure
• Good team worker
• Professional in appearance and conduct
• Reliable and punctual
• Good interpersonal and communication skills
• Accurate typing and spelling ability
• Good telephone skills
• Able to use own initiative
• Microsoft Word for Windows
• Be of a mature, pleasant and friendly nature with a good sense of humour
• Adaptable and flexible
• Confident manner
• Other Microsoft applications e.g. Excel

Experience

• Experience in a secretarial role
• Knowledge of Medical Terminology
• Hospital and/or general public experience

Qualifications

• Good general standard of education.
• RSA II typing/word processing or equivalent
• ECDL certificate or working towards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.