Clerical Volunteer

Integrated Care System; Dartford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare organization in Dartford is seeking volunteers to assist with administrative support at local hospitals. This role involves filing, data entry, and answering calls. No specific qualifications are needed, but a commitment of at least 3 hours each week is required. Ideal for those looking to gain experience in a health care setting, this position is voluntary and unpaid.

Qualifications

• No specific qualifications are required.
• Willingness to undertake mandatory training on Patient Administration System (PAS) if required.

Responsibilities

• Assist in administration duties such as filing and data entry.
• Answer the telephone and take messages.
• Assist the team with mail outs and liaising with families regarding appointments.

Skills

Good communication skills

Interpersonal skills

Understanding of confidentiality

Reliable and punctual

Job description

There are a number of volunteering opportunities offered by Dartford and Gravesham NHS Trust at both Darent Valley Hospital and Queen Mary's Hospital, at Sidcup.

Volunteers help support the hospital in numerous different ways, assisting clinical staff on ward, meeting and greeting, as well as assisting office based staff with admin tasks.

We require the volunteers to be able to commit to a minimum of 3 hours of volunteering each week.

Subject to satisfactory references, Criminal Records Bureau checks and Occupational Health clearance and an informal interview we will invite you to join our volunteers.

You will complete our training programme and then move onto specific placements at the Trust.

Please note this is a volunteer position and you will not be paid for carrying out this role.

Main duties of the job

This role is clerical/administration based, and as such, involves a great deal of discretion when handling patients notes and information related to each department or patient

Please see attached Job description for further details.

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Job responsibilities

Please note this is a volunteer position and you will not be paid for carrying out this Role.

• To assist in administration duties such as filing and data entry
• To assist the team on an ad-hoc basis with mail outs, liaising with families and patients regarding appointments
• To answer the telephone and take messages
• Use IT equipment such as a laptop/PC, printer or tablet
• Provide administrative support which may include updating spreadsheets, electronic systems, monitoring form and other basic reporting functions with training
• Help produce promotional material, such as posters, leaflets etc
• Undertake printing or laminating tasks, including photocopying
• Any other non-professional or similar tasks that may be appropriate, after a discussion and agreement between you, the volunteer, and the relevant manager/staff member

Please see attached job description for further details

Person Specification

Education and Training

• No specific qualifications are required
• Willingness to undertake Mandatory Training
• Willingness to undertake training on Patient Administration System (PAS) if required

Knowledge and Skills

• Good understanding of English both written and verbal, with clear communication skills

Experience

• No specific experience is required
• Previous volunteering or experience of work in a health and social care setting
• Experience of working with the public
• Willingness to share own related personal experience to support patients
• Experience of working in a clerical role

Personal Attributes

• Good interpersonal skills
• Presenting as smart and clean
• The ability to be friendly, polite and caring with patients, visitors and Trust staff
• Understanding the importance of confidentiality
• Ability to work on own initiative, and unsupervised at times
• Ability to work as part of a team
• Reliable and punctual
• Available to volunteer for at least 3 hours per week
• To embody the Trust's Values of care with compassion, respect and dignity, striving to excel, professional standards and working together.
• To exercise confidentiality and discretion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceThis is a voluntary role and is therefore unpaid