Clerical Validation Clerk, Band 3

NHS; Cheltenham; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare provider is seeking a motivated Clerical Validation Clerk to join the Urology Support Team at Cheltenham General Hospital. The role involves delivering professional administrative support, managing patient bookings, and ensuring effective communication with patients and healthcare staff. Comprehensive training and career progression opportunities are offered, along with a generous leave policy and flexible working arrangements.

Benefits

Generous annual leave policy

Flexible working opportunities

Access to NHS pension scheme

Discounts at local shops and restaurants

Access to on-site nurseries

Health and wellbeing initiatives

Qualifications

• GCSEs in English and Maths required.
• Experience in a busy office and dealing with the public.
• Familiarity with data entry and maintaining databases.

Responsibilities

• Deliver efficient administrative support to the Urology Team.
• Manage patient bookings and liaise with patients and clinicians.
• Provide cross-cover for various specialties as needed.

Skills

Communication

Organizational skills

Attention to detail

Keyboard skills

Education

GCSE English and Maths at Grade C or above

Typewriting / word processing RSA Level 3

NVQ in Administration level 3

Tools

Microsoft Office

TRAK/EPR/PACS/Infoflex

Job description

Go back Gloucestershire Hospitals NHS Foundation Trust

Clerical Validation Clerk, Band 3

The closing date is 04 June 2025

The Urology Team are looking to welcome a motivated, organised, and efficient Validation Clerk into the Urology Support Team. You will be based at Cheltenham General Hospital and will be working closely with consultants and management to deliver surgical care for patients at Cheltenham General Hospital. We are a friendly team who are passionate about working collaboratively to deliver excellent patient care. While previous validation clerical experience is desirable, upon joining the team you will be given comprehensive training including service delivery shadowing opportunities and the chance to observe our consultants in their service delivery. We actively support career progression, have a generous annual leave policy, and value our team members' health and wellbeing by supporting flexible working where possible.

Main duties of the job

The post holder will deliver an efficient, confidential, and professional administrative support service to the speciality teams. Responsibilities will include managing patient bookings to facilitate the delivery of patient care and speciality services. Strong communication skills are essential to liaise effectively with patients, relatives, general practitioners, and other hospital staff, ensuring a high-quality, proficient service for both patients and clinicians. The post holder will work as part of an Administrative Support Team and provide cross-cover for Breast, Urology, and Vascular specialities as required.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region.By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Our Head and Neck team is undergoing a period of significant change, which has provided a great opportunity to develop the overall service for patients. It is an incredibly exciting time for new recruits to be part of the evolving changes, gain a wealth of knowledge and experience as well as be part of a supportive and enthusiastic team.

Job responsibilities

Please see attached detailed job description, for further queries around the role please contact Katie Mott, Lead Co-ordinator.

Person Specification

Qualifications

• GCSE English and Maths at Grade C or above, or equivalent
• Typewriting / word processing RSA Level 3 or equivalent practical experience
• NVQ in Administration level 3 computer literate in Microsoft Office packages

Experience

• Previous experience of dealing with members of the public
• Experience of using own initiative, prioritising workload and utilising organisational skills
• Previous experience of working in a busy office
• Previous medical secretary/hospital/NHS service experience
• Experience of data entry, maintaining databases and data validation of electronic records
• Working experience of TRAK/EPR/PACS/Infoflex

Skills & Knowledge

• Good command and understanding of English, punctuation and grammar
• Excellent verbal and written communication skills
• Proven organisational skills
• Effective, fast and accurate keyboard skills
• Excellent and accurate attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Hospitals NHS Foundation Trust

£24,625 to £25,674 a year(pro rata if part time)