Clerical Officer (XN02)

Integrated Care System; Leeds; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading healthcare provider in Leeds seeks an administrative officer for their Laser Vision Department. The role involves managing patient appointments, ensuring data accuracy, and providing essential administrative support. Ideal candidates will demonstrate strong organizational skills and the ability to work effectively within a team.

Qualifications

• Experience in an administrative environment.
• Strong IT knowledge with an ability to adapt to NHS systems.
• Effective communication with diverse groups.

Responsibilities

• Greeting and checking in patients.
• Maintaining patient confidentiality and data accuracy.
• Communicating with patients and staff about queries.

Skills

Attention to detail

Communication

Organizational skills

Problem-solving

Education

GCSE or equivalent

Tools

Microsoft Packages

Job description

Expected ShortlistingDate /Interview dateTBC

Ouradmin team is crucial is supporting the running of the Ophthalmology eyeclinic and we are looking to expand our team!

TheLTHT Eye department is the largest provider of specialist hospitalOphthalmology services in the Yorkshire region. The Ophthalmology teamprovides a specialist Ophthalmology service for patients in Leeds, Yorkshireand from across the North of England.

Weare looking for administrative officers to provide reception and administrative support forour Laser Vision Department and wider Ophthalmology Team. This includes checking in patients, booking appointments and other administrative duties.

Theapplicant should be a confident and self-motivated person who works to a highprofessional standard. They should work to their own initiative, workaccurately to deadlines, and demonstrate effective time management as it isan essential part of this role.

Thesuccessful candidate will be responsible for greeting and checking in Laser Vision Patients (both private and NHS), clinic preparation, inputting data accurately andefficiently into our systems, as well as communicating with patients. Therole requires someone with excellent computer skills and a strong attentionto detail. The candidate will be working as part of a wider team, so would bea team player and good communicator.This is a full time position, however we would consider part timeapplicants.

Main duties of the job

Communicatingwith patients via phone regarding appointments

Greeting and checking in patients on reception.

Dealingwith patient queries.

Verifyingthe accuracy of data entered

Communicatingwith team members to ensure data is up-to-date and accurate

Maintainingconfidentiality and security of data

About us

TheEye Department is predominantly based at St James University Hospital, Leedsbut we also offer services to patients at Seacroft Hospital and WharfedaleHospital. We are the biggest outpatient department in the Trust.. There are29 consultants in the wider Ophthalmology Department. The team also trainsOphthalmic specialist trainees from the region. We have recently moved into anew outpatient department which has provided us which much more space forpatients and clinicians and includes our Laser Vision Department whichprovides refractive services to private patients as well as NHS.

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle,

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.

Job responsibilities

Process patient correspondence/documentation, letters, reports and other documentation.

Prepare patient documentation for processing, including inputting or scanning

Report and respond to any system faults and errors.

Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager

Answer general telephone enquiries and requests to retrieve patient and other documentation.

To ensure that requests for information are dealt with in an efficient and timely manner.

Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality.

Collect and deliver patient documentation/reports around Trust when required.

To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies.

To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff.

Assisting to maintain high standards of care, including:-

- Maintain a safe working environment, reporting incidents, accidents, complaints

- Understand the need to maintain and respect patient confidentiality

- Participate in in-service training

- Participate in mandatory training annually

- Participate in annual performance appraisal

Visit and/or work at other designated Trust sites as required to ensure continuity of service/patient care.

General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:-

Maintain appropriate/agreed levels of stock and non-stock items, including stationery

Person Specification

Skills & behaviours

• Great attention to detail and organisation of work - with personal example of using these attributes
• Being able to problem solve with the ability to identify, analyse and come up with a solution - with personal example
• Being able to communicate on all levels with team members/patients/management - example on how candidate has done this in the past
• Compassionate approach to our patients - ensuring we are patient centred - how the candidate would meet this standard

Experience

• Experience working within an administrative environment - with personal example
• Ability to communicate with a range of people/service users - with personal example
• Good standard of IT knowledge with the ability to understand IT training given - with past example
• NHS systems knowledge and knowledge of our trust values
• Experience of working with data processes

Qualifications

• Literate / Numerate with excellent standard of written and spoken English language
• Computer Literate / Experience of using basic Microsoft Packages - with personal example of using them.
• Educated to GSCE or equivalent level
• Certifications within the admin/business field - with information given of certification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.