Clerical Officer/Receptionist (XN02)

Integrated Care System; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is looking for a dedicated individual to join the Radiology team as an administrative support. The role involves appointment scheduling, managing enquiries, and providing essential IT and clerical support. Candidates are expected to possess good communication and interpersonal skills, along with a strong commitment to teamwork and patient care. Previous experience in a healthcare setting is desirable, along with a GCSE or equivalent in English and Maths.

Qualifications

• Literate and numerate, able to pass the Trust's Basic Literacy and Numeracy Test level 2.
• Previous clerical experience is desirable, ideally in health or social care settings.
• Competent keyboard skills for data entry and maintaining a high-quality service.

Responsibilities

• General duties include making patient appointments and handling enquiries.
• Provide comprehensive admin support to the Radiology team.
• Work as part of a multidisciplinary team while adhering to guidelines.

Skills

Communication

Interpersonal skills

IT skills

Data entry

Education

GCSE grade C or equivalent

NVQ2 in Customer Care

Tools

Microsoft Office

Patient-related databases

Job description

An exciting opportunity has arisen for a permanent position within our ever-expanding, friendly Seacroft CDC Team. This would be an ideal opportunity for someone looking to expand their experience and knowledge in the Trust. The successful candidate will provide comprehensive admin support for the Radiology team, based at Seacroft Hospital.

If you are a highly motivated, enthusiastic, and hard-working individual who thrives within a team - this could be the role for you!

Main duties of the job

General duties will include making patient appointments, answering telephone and email enquiries from patients, GPs, and other hospital departments whilst adhering to departmental guidelines and policies.

Candidates will need excellent communication skills, the ability to work as part of a team, to work under minimal supervision, and the ability to meet deadlines. Previous experience of working in an office environment is desirable.

Microsoft Office or equivalent is an essential requirement to undertake this varied and interesting role, along with a GCSE or equivalent in English and Maths.

About us

Seacroft Radiology is a bustling peripheral department providing x-ray, CT, and ultrasound examinations. There are 2 x-ray suites, 2 CT scanners, and 5 ultrasound rooms on-site at Seacroft, catering for approximately 600 patients per week.

Our CSU is led by:

Dr Damian Tolan - Clinical Director

Clare Bridge - Head of Profession

Mike Lupton - General Manager

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy, and we reserve the right to close, delay, or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job responsibilities

Qualifications

• Literate and numerate
• Education to GCSE grade C standard or equivalent, or the ability to pass the Trust's Basic Literacy and Numeracy Test level 2

Knowledge/Experience

• IT skills including keyboard and data entry, with the ability to demonstrate proficiency in the use of software
• Knowledge of relevant administrative systems and clerical procedures pertaining to the department (acquired through job training)
• Previous clerical experience - this could include school/college work experience
• Work experience in a health or social care setting (desirable)
• Previous reception/customer care experience (desirable)

Training

• Commitment to undergo job training as required on a range of Patient Administration and other Systems.
• Participate in in-service and mandatory training
• Participate in annual performance appraisal with commitment to an agreed Personal Development Plan (PDP)

Special Knowledge

• Insight into role and responsibilities of the post
• Befully conversant with Trust policies and procedures and have a complete understanding of standards to be achieved.
• Be aware of key indicators and service level agreements within the department.
• Able to work as part of a multidisciplinary team
• Able to work on own initiative, within agreed departmental guidelines

Practical Skills

• Good interpersonal skills
• Effectively communicate with patients and team members

Person Specification

Other Criteria

• Able to fulfill Occupational Health requirements for the post with reasonable adjustments as necessary.

Qualifications

• Literate / Numerate
• NVQ2 in Customer Care or an equivalent level of knowledge/experience
• Education to GCSE grade C standard or equivalent or the ability to pass the Trust's Basic Literacy and Numeracy Test level 2

Experience

• Competent keyboard skills to maintain a high quality, accurate, and efficient service (keyboard/data entry)
• Previous experience in an office environment (includes work experience at school or college)
• Commitment to undergo training as required
• Insight into duties and responsibilities of the post
• ECDL or equivalent
• Working knowledge of patient-related databases

Skills and Behaviours

• Motivated, keen to learn
• Reliable
• Trustworthy
• Flexible approach to duties and working practices
• Good interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.