Clerical Officer/Receptionist - Specialist Children’s Services

NHS Scotland; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare provider is seeking a dedicated administrative professional to join their business support team. In this role, you will be responsible for delivering essential administrative services, managing patient appointments, and ensuring effective communication within a multi-disciplinary team. The position offers a chance to work in a dynamic environment where your contributions will directly impact patient care and support services. With a commitment to inclusivity and community engagement, this organization values diverse backgrounds and experiences, making it an exciting place to grow your career in healthcare administration.

Qualifications

• Experience in providing administrative support in a healthcare setting.
• Ability to manage time effectively and prioritize workload.

Responsibilities

• Provide comprehensive administrative and secretarial support to the team.
• Manage calls, emails, and patient appointments effectively.

Skills

Administrative Skills

Time Management

Communication Skills

Teamwork

Education

High School Diploma

Relevant Administrative Qualification

Tools

EMIS

Microsoft Office Suite

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this position is 9am-5pm Thursday & Friday.

Currently based within the main reception area within the West Centre, Drumchapel, this post forms part of the business support team and provides a comprehensive administrative and secretarial service to the multi-disciplinary team as required. The post-holder will work within an established business support team managing calls, emails, EMIS-patient appointments and diary time on behalf of the multi-disciplinary team. The post-holder will be required to deal with referrals and enquiries through a single point of access and also support the generic functions and duties administered within the wider business support section as required. They will need to be able to work independently when required but primarily be able to work well within a team. The post-holder will require to manage their time effectively and continually prioritise their workload where there may be interruptions to planned activity and conflicting demands on time. Effective interaction with patients and other members of the public is also a key part of this role.

Informal contact: Suzy Gillan, Assistant Business Support Manager, 07929725217, [e-mail]

This role does not meet the eligibility criteria for a Certificate of Sponsorship (CoS). NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact in the first instance.