Clerical Officer/Receptionist-Cardiac Physiology Department

NHS Scotland; Glasgow; On-site; GBP 11,000 - 14,000; Part time

Job summary

Join a friendly team at the Cardiac Physiology Department in the Queen Elizabeth University Hospital as a part-time Receptionist/Admin Assistant. You will engage directly with patients, manage appointments, and provide essential support to the clinical team. This role requires excellent communication skills and provides full training in healthcare IT systems.

Qualifications

• Previous experience in a similar role is desirable.
• Ability to work in a high-pressure environment.
• Friendly and approachable demeanor.

Responsibilities

• Check in patients and manage patient queries.
• Data entry into healthcare databases.
• Assist in appointment management and electronic system entry.

Skills

Patient-facing skills

Communication

Data entry

Knowledge of healthcare IT systems

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

This is a permanent, part time position of 31.5 hours (Please note the salary is Pro Rata) for part time hours.

The shift pattern for this position is within Mon-Fri 9-5.

We are looking for a Receptionist/Admin Assistant to join our friendly team at the Cardiac Physiology Department, Queen Elizabeth University Hospital. Some previous experience in a similar role is desirable.

The role is patient facing, checking in patients to clinic, dealing with patient telephone queries as well as internal telephone calls in relation to the department. The successful candidate will work alongside the cardiac physiology team and assist in the throughput of appointments by entering patients onto an electronic system, checking demographics and rebooking appointments.

The post also involves data entry into various other healthcare databases. Some knowledge of healthcare IT systems would be advantageous but full training will be given. The successful candidate should have a friendly and approachable demeanor and be able to work in a high pressure demanding situation.

Interested candidates are invited to get in touch for an informal discussion with Catherine Vaughan, Cardiac Physiology Clinical Lead [e-mail] or telephone [phone]

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

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