Clerical Officer/Receptionist (Band 2) - Administration - Nottinghamshire Healthcare NHS Founda[...]

Nottinghamshire Healthcare NHS Foundation Trust; Bingham; On-site; GBP 25,000; Part time

Job summary

An exciting opportunity exists for a Clerical Officer/Receptionist to join Nottinghamshire Healthcare, delivering high-quality administrative services across health centres. Successful candidates will demonstrate exceptional IT and communication skills, contributing to quality patient care and the efficient running of the services. Flexible part-time hours available in a rewarding environment.

Qualifications

• Experience of working in an office environment.
• Familiarity with SystmOne or RiO systems.

Responsibilities

• Provide a welcoming reception service to clients, staff, and visitors.
• Support clinical and managerial staff with administrative tasks.
• Manage incoming calls and appointments.

Skills

Excellent IT skills

Excellent telephone manner

Ability to work as part of a team

Education

NVQ Level 2 or equivalent

Minimum OCR/RSA II typing/word processing or equivalent

ECDL or equivalent

Job description

We have vacancies in the following areas, click on each sector for the current roles we are recruiting for.

You can view all of our vacancies on our website however; you will be transferred to our recruiting system Trac if you click the Apply link within each advert. Within Trac youare able to set up a job account and create job alerts viaemail for roles you are interested. The Trac system enables all applications to be completed online and will enable you to book interviews. You can access the Trac site here:https://apps.trac.jobs/ .

Main area Administration Grade Band 2 Contract Permanent Hours Part time - 15 hours per week (Monday and Tuesday - 8.30 AM - 5.00PM) Job ref 186-646-25-GH

Site Bingham Health Centre Town Bingham, Notts, Salary £24,169 per annum (pro rata) Salary period Yearly Closing 08/06/2025 23:59

Job overview

An exciting opportunity has arisen for an enthusiastic individual to undertake the role of Clerical Officer/Receptionist within our health centres. As a member of the administration team you will ensure a high quality reception and efficient administration service is provided to staff and patients. This post is based at Park House but the post holder will also be required to work at other bases in the immediate area and other sites across Nottinghamshire.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.

Main duties of the job

You will be required to have good written and verbal communication skills as the role entails liaising with staff, clients and other agencies at all levels. You may be required to work at other health centres across the county so ability to travel a necessity.

Working for our organisation

Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.

As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We are committed to flexible and agile working, including the opportunity to join our bank.

Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.

We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.

If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!

#TeamNottsHC

Detailed job description and main responsibilities

• To participate in the provision of a welcoming and confidential reception service to clients, staff and visitors.
• To participate in the provision of an efficient clerical support service to clinical and managerial staff.
• To provide administrative support and undertake clerical duties requested by managerial and clinical staff within the health centre.
• To provide reception duties at the health centre for staff and patients.
• To deal with requests, incoming calls and enquiries and forward onto the relevant personnel as appropriate.
• To book and notify patients of appointments.
• To type reports and correspondence.
• To implement and maintain adequate filing and follow up systems.
• To undertake general clerical duties including the collection, distribution and posting of mail.
• To ensure that manual and electronic records are maintained and up to date, including filing of documents in health records and facilitating the smooth and timely transfer of records in and out of the area as required
• Provide members of the public with supplies available from the health centre.
• To travel to and work from other bases within the organisation to carry out administration support.
• To provide any other duties as delegated by the Centre Manager

Please note that this post does not meet the pay level required for a Skilled worker visa. Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker/Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker/Health & Care visa.

Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

Person specification

Qualifications

• NVQ Level 2 or equivalent
• Minimum OCR/RSA II typing/word processing or equivalent
• ECDL or equivalent

Experience

• Experience of working in an office environment
• SystmOne or RiO

Skills

• Excellent IT skills and knowledge of IT systems
• Excellent telephone manner
• Ability to work as part of a team

Knowledge

• Awareness of confidentiality requirements (GDPR)

Values and Behaviours

• All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
• All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust’s expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Additional Information

• We reserve the right to close the post early once we have received a sufficient number of applicants.
• The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria.
• In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website, please click here for more information.
• For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.