Clerical Officer Receptionist A&E

Integrated Care System; Llantrisant; On-site; GBP 21,000 - 26,000; Full time

Job summary

A regional health board in Wales is looking for a Clerical Officer Receptionist to join their Emergency Department. The role involves providing comprehensive receptionist support, handling tasks to ensure efficient patient admissions and discharges. Applicants should possess strong communication skills and relevant experience, especially in a healthcare environment. The position requires flexibility in working hours to cover varying shifts.

Benefits

Generous leave

Flexible work options

Access to ongoing learning and development

Qualifications

• Strong understanding of medical terminology.
• Experience in a customer facing/admin & clerical role.
• Previous NHS experience is advantageous.

Responsibilities

• Provide full reception service to patients, visitors and staff.
• Ensure that all patient information is accurately processed.
• Handle sensitive information with tact and diplomacy.

Skills

Good interpersonal and communication skills

Excellent customer care skills

Ability to use own initiative

Accurate data inputting IT skills

Education

Good standard of education (4 GCSE grade C or above)

NVQ III or equivalent

Tools

Patient Administration System - WPAS

Office Software packages

Job description

Go back Cwm Taf Morgannwg University Health Board

Clerical Officer Receptionist A&E

The closing date is 11 August 2025

To contribute to the provision of health care to patients and relatives by providing a comprehensive and confidential clerical and receptionist support in relation to emergency attendances and admissions.

This service is provided 24 hours each day throughout the whole year. At all times the appropriate systems, procedures, policies and processes should be followed for all the patients to experience a smooth journey at all times.

Main duties of the job

The receptionist will be required to perform the full range of duties outlined in the job description.

The Emergency Department provides a 24/7 service, therefore the receptionist will be expected to cover a mixture of shifts including days evenings, nights and weekends covering the Reception area and clinical shop floor area.

Pncipal Duties include:

• Providing full reception service to patients, visitors and staff
• To ensure all patients are registered , transferred, admitted and discharged correctly throughout their journey in the Emergency Department.
• To input and extract data from the Ptient Admnistration System - WPAS.
• To undertake full clerical duties following office procedures to ensure the smooth running of the whole of the Emergency Department.
• Ensure WPAS is kept up-to-date at all times.
• The receptionist will be required to provide a full reception service to patients, staff, visitors and external callers.

They will need excellent verbal communication skills responding to enquires face to face as well as dealing with telephone queries. At times the information may be of a sensitive nature and the ability to deal with emotional/distressed patients/visitors is essential.

The receptionist will also be required to deal with communication barriers which will require tact and diplomacy.

The receptionist will be the first point of contact at the Emergency Department.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

The receptionist will be required to perform the full range of duties outlined in the job description.

The Emergency Department provides a 24/7 service, therefore the receptionist will be expected to cover a mixture of shifts including days evenings, nights and weekends covering the Reception area and clinical shop floor area.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

Person Specification

Qualifications and/or Knowledge

• Good standard of education (4 GCSE grade C or above)
• NVQ III or the equivalent level of Knowledge, Training or Experience
• Understanding of Office Software packages
• Awareness of vulnerable adult and children policies
• Knowledge of patient information systems
• Knowledge of unscheduled care performance targets.
• Understanding of medical terminology.

Experience

• Working using own initiative and as part of a team.
• Working to deadlines
• Being able to determine priorities
• Previous experience in a customer facing/admin & clerical role
• Previous experience in a similar role
• Previous NHS experience
• Experience of working with hospital IT systems
• Experience of dealing with the general public

Aptitude and Abilities

• Good interpersonal and communication skills (verbal and written)
• Excellent customer care skills and the ability to keep calm in stressful situations.
• Ability to use own initiative and to work as part of a team. Accurate data inputting IT skills
• Good use and understanding of English language
• Welsh language speaking/listening skills at Level 3 or above
• Trained in WPAS or experience with other patient information systems

Values

• Self-motivated and enthusiastic
• Flexible approach to work
• Organised
• Sympathetic manner
• Ability to work to deadlines
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board