Clerical Officer - Radiology

Integrated Care System; Colchester; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading healthcare provider in Colchester is seeking an enthusiastic Clerical Officer for their Radiology Department. The role involves managing patient reception, handling enquiries, and utilizing the Computerised Radiology Information System. Candidates should have excellent communication skills and proficiency in Microsoft Office. This is a fixed-term position until December 2025 with opportunities for professional development and a supportive work environment.

Benefits

Generous pension scheme

27 days annual leave (pro rata)

NHS discounts

Health and Wellbeing programme

Qualifications

• Previous experience in an office environment.
• Proven experience working on a reception, booking appointments.
• Competent keyboard skills for data entry.
• Experience of working with the general public.
• Previous experience in NHS, Radiology or healthcare environment.

Responsibilities

• Provide reception service to visitors in Radiology Department.
• Attend patient visits using Computerised Radiology Information System (CRIS).
• Register and change patient details using Careflow.
• Handle telephone enquiries efficiently.
• Monitor the 'Radiology Requests' email inbox.

Skills

Excellent interpersonal skills

Organisational skills

Communication skills

Ability to work under pressure

Microsoft Office proficiency

Education

GCSE grade 5/C or equivalent in English and Maths

NVQ2 in Customer Care

ECDL or equivalent

Job description

Go back East Suffolk and North Essex NHS Foundation Trust

Clerical Officer - Radiology

The closing date is 10 August 2025

We are looking for an enthusiastic and organised Clerical Officer to join our busy Radiology Department. This post is fixed term until 31st December 2025.

You will be based at Colchester Hospital and hours of work will be 8:00am till 4.00pm or 8:30am till 4:30pm.

You will have excellent interpersonal and communication skills, together with proven clerical ability. Being able to work under pressure is essential as is the ability to work both independently and as part of a team. Working knowledge of Microsoft Office applications is required.

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only

Main duties of the job

• To provide a full reception service to visitors to the Radiology Department, in liaison with the departmental staff to ensure patients and other visitors are dealt with efficiently and in a friendly manner.
• To attend all patient visits using the Computerised Radiology Information System (CRIS), to include the scanning of request cards.
• To accurately register and change patient details using Careflow and to check the whereabouts of inpatients and to request patients notes when required.
• To deal with telephone enquiries from patients and other callers efficiently, whilst maintaining a friendly manner.
• To monitor the 'Radiology Requests' email inbox and print off/ action all requests in order of urgency and load to CRIS.
• To assist with the training and development of new staff within the department.
• If double registrations are established flag up on system and complete form on the Radiology intranet.
• To work closely with the Operational Co-Ordinator with any other Admin/Clerical Duties.
• To make appointments for patients to attend for examinations using Computerised Radiology Information System (CRIS) in liaison with the modality leads - and radiologists where necessary.
• To clear and action the appointments answer phone on a daily basis.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes

We are one of the largest NHS organisations in England, employing more than 12,000 staff

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

• GCSE grade 5/C or equivalent in English and Maths
• NVQ2 in Customer Care
• ECDL or equivalent

Experience

• Previous experience in an office environment
• Proven experience working on a reception, booking appointments, waiting list targets.
• Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
• Experience of working with the general public
• Previous experience of working in NHS, Radiology or healthcare environment.
• Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Suffolk and North Essex NHS Foundation Trust