Clerical Officer - NAY17835

North Ayrshire Council; Irvine; On-site; GBP 21,000 - 25,000; Full time

Job summary

North Ayrshire Council is recruiting for an administrative post within the HSCP Out of Hours Team for Care at Home Services. You will handle telephone queries, minute taking, and data retrieval while upholding confidentiality and NAC policies.

The role is office based with a 2 on 2 off, 5 on 5 off shift pattern and hours 6pm to 11pm, including evenings and weekends. Interviews may be in person or via Microsoft Teams.

Qualifications

• Answers telephone queries with professionalism.
• Minute taking and data retrieval from a range of systems.
• Maintains confidentiality and adheres to NAC policies.

Responsibilities

• Answer telephone queries, minute taking, and data retrieval from a range of computerised and manual systems.
• Maintain confidentiality and sensitivity at all times.
• Adhere strictly to North Ayrshire Council policies and procedures.

Job description

Job Summary

We may conduct our interviews in person or using Microsoft Teams for video calling. All you need is a device with a camera and access to the internet. We will provide guidance and instructions on how to use this method if your interview is being held virtually.

This post is based within HSCP Out of Hours Team for Care at Home Services, which provides a high-quality customer focused service, dealing directly with queries from colleagues, service users, service users family and other professionals who may be either internal or external, through appropriate communication. The Out of Hours team is a fast paced environment. The role will cover answering telephone queries, minute taking, retrieving and maintaining data from a range of computerised and manual systems, maintaining confidentiality and sensitivity throughout and other duties as required. You would ensure that all NAC policies and procedures are strictly adhered to. Position will be office based and candidates will be required to work a
shift pattern of 2 on 2 off, 5 on 5 off basis, hours 6 - 11pm, this will be evening and weekend work.

For more details see the attached Role Profile below.

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on our Staff Values and how to complete behaviour based application form questions is available on the Staff values and behaviours (north-ayrshire.gov.uk) .

Additional Information

References

For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process.

Our Workstyles

As an employer of choice, North Ayrshire Council has identified four different Workstyles. Each post in the council has been allocated one of these styles:

Agile - 100% of time spent working agile (flexibly) and interacting with others. Able to work at home, office or multiple locations. May be required to attend office on set days/rota basis as the role requires.

This post has been allocated the workstyle: Agile

More information on our workstyles can be found in our HR Guide - Workstyles (north-ayrshire.gov.uk). If you have any questions on the allocated Workstyle for this post, please ask at interview.

Use of AI in Applications

Applicants may use AI tools to assist with drafting or refining their application. However, AI should only be used to enhance an application and must not replace personal experience or be used to generate content wholly on the applicant's behalf. Where it is identified that AI has been used to create an application in full or to falsify responses, this will be taken into account within the scoring, and your application may not be progressed.