Clerical Officer - NAY15541

North Ayrshire Council; Kilbirnie; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading local council is looking for a dedicated receptionist for its Dementia Respite Unit in Kilbirnie. The successful candidate will handle various administrative tasks while providing exceptional customer service. This role will require strong organizational skills and the ability to manage data while ensuring compliance with council policies.

Qualifications

• Experience in a customer-focused environment is advantageous.
• Ability to handle queries effectively and maintain confidentiality.

Responsibilities

• Provide a high-quality reception service and handle queries.
• Maintain data records and confidentiality.
• Organize meetings and events, and process invoices.

Skills

Customer service

Data entry

Confidentiality

Organizational skills

Job description

Job Summary

We may conduct our interviews in person or via Microsoft Teams for video calling. All you need is a device with a camera and internet access. Guidance and instructions will be provided for virtual interviews.

We are a disability confident leader and support reasonable adjustments throughout the recruitment process. For more information, visit important-information-for-applicants.

This position is based within Anam Cara, Dementia Respite Unit, Kilbirnie.

The successful candidate will provide a high-quality, customer-focused reception service, handle queries from colleagues, service users, their families, and other professionals, both internal and external, through appropriate communication. Responsibilities include entering, filling, retrieving, and maintaining data in various systems, maintaining confidentiality, organizing meetings and events, taking and transcribing complex minutes, ordering supplies, stock control, processing invoices, handling cash, and ensuring adherence to North Ayrshire Council policies and procedures.

For more details, see the attached Role Profile below.

Before you apply, learn more about us and why we are a Great Place to Work.

Staff Values & Behaviours

North Ayrshire Council employs a behavioural-based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on our Staff Values and how to complete behaviour-based application questions is available at Staff values and behaviours.

Additional Information

References

If this role requires references, you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the process.

Our Workstyles

North Ayrshire Council has identified four Workstyles. Each post is assigned one of these styles:

Agile - 100% of time spent working flexibly and interacting with others. The role may require attending the office on set days or a rota basis.

This post has been allocated the workstyle: Agile.

More information can be found in our HR Guide - Workstyles. If you have questions about the Workstyle for this role, please ask at the interview.