Clerical Officer - NAY15352

North Ayrshire Council; Irvine; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking organization as part of the Community Care live monitoring team. This role offers a unique opportunity to contribute to high-quality customer service while managing data and supporting various administrative tasks. With a flexible work style and a commitment to inclusivity, this position is perfect for those looking to make a meaningful impact in their community. Enjoy a dynamic work environment with a supportive team that values focus, passion, and inspiration. If you're ready to take on new challenges and grow in your career, this role is for you!

Qualifications

• Experience in customer service and data management is essential.
• Ability to manage queries and produce reports effectively.

Responsibilities

• Monitor and report on the live scheduling system.
• Provide high-quality customer service at reception.

Skills

Customer Service

Data Management

Communication

Problem Solving

Job description

Job Summary

Temporary until 30th September 2025.

Interview Process: We may conduct interviews in person or via Microsoft Teams. All you need is a device with a camera and internet access. Guidance will be provided for virtual interviews.

Inclusivity: We are a disability confident leader and support reasonable adjustments during recruitment. For more information, visit important-information-for-applicants.

This position is within our Community Care live monitoring team. Responsibilities include monitoring and reporting on the live scheduling system, providing high-quality customer service at reception, handling queries from colleagues and customers, managing data securely, producing correspondence and reports, supporting meetings and events, managing supplies and invoices, handling mail, and adhering to Records and Information Management policies. The role is office-based, working a 4 on 4 off shift pattern from 07:00 to 16:00.

For more details, see the attached Role Profile.

Learn about us and why we are a Great Place to Work.

Staff Values & Behaviours

Our recruitment process explores our staff values of Focus, Passion, & Inspiration. More information is available at Staff values and behaviours.

Additional Information

References: If required, you will be notified if references are needed. Not providing references may delay the process.

Workstyles: This role is classified as 'Agile', involving flexible working across multiple locations, including the office and home. More details are available in the HR Guide Workstyles. Please ask at interview if you have questions about this workstyle.