Clerical Officer | Mersey Care NHS Foundation Trust

www.findapprenticeship.service.gov.uk - Jobboard; Sefton; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading health service provider is seeking an Admin & Clerical person to join the Patient Flow Team based in Southport Hospital. This full-time position requires interpersonal skills and the ability to work well under pressure. Responsibilities include managing inboxes, uploading referrals, and liaising with care facilities. Familiarity with Microsoft Office and prior office experience is desirable. Application closes on 25 Aug 2025.

Qualifications

• Knowledge of verbal and written communication skills.
• Familiarity with Microsoft Office and healthcare settings is desirable.
• Ability to prioritize workload and work under pressure.

Responsibilities

• Monitor the Teams inbox daily.
• Upload referrals on a daily basis.
• Answer the telephone and escalate messages.
• Liaise with care homes and hospitals.
• Use EMIS for patient documents retrieval.
• Print, scan, and photocopy documents.
• Place stationery orders.
• Attend team huddles.
• Perform any ad-hoc admin duties.

Skills

Good interpersonal skills

Excellent telephone manner

Data input skills

Knowledge of Microsoft Office

Job description

We currently have an opportunity for an Admin & Clerical person to join the Patient Flow Team based in the grounds of Southport Hospital.

This a full time 37.5 hrs permanent position and the working hours are Monday - Friday 8.30am - 16.30pm.

This is a busy role so we are looking for a flexible enthusiastic team player with good interpersonal skills and an excellent telephone manner. Somebody who works well under pressure, understands the importance of prioritising their own workload to meet deadlines whilst working independently and part of busy team

This is an exciting opportunity for somebody to gain valuable experience within the Health Care setting. This post is subject to a standard Disclosure and Barring Service (DBS) Check.

Previous applicants need not apply.
• The successful candidate will be required to possess good knowledge of verbal and written communication skills.
• Monitoring the Teams inbox on a daily basis
• Uploading Referrals on a daily basis
• Answering the telephone and escalating messages to team members
• Liaising with care homes & hospitals including passing on patients confidential information.
• Using EMIS for patients documents retrieval
• Printing, Scanning and photocopying
• Stationery Orders
• Attening Team Huddles
• Any Ad-Hoc Admin Duties



Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

The successful applicant will need to have knowledge and be familiar with Microsoft Office. Previous experience of working in an office environment, data input skills and the ability to priorities own workload and work to defined timescales. Previous experience within a health care environment would be desirable.
• The successful candidate will be required to possess good knowledge of verbal and written communication skills.
• Monitoring the Teams inbox on a daily basis
• Uploading Referrals on a daily basis
• Answering the telephone and escalating messages to team members
• Liaising with care homes & hospitals including passing on patients confidential information.
• Using EMIS for patients documents retrieval
• Printing, Scanning and photocopying
• Stationery Orders
• Attening Team Huddles
• Any Ad-Hoc Admin Duties


This advert closes on Monday 25 Aug 2025