Clerical officer | Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust; Knowsley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider is seeking a highly motivated Clerical officer to join their Administrative Hub. This role involves supporting Community Equipment services and ensuring accurate clinical administration. Responsibilities include answering calls, producing reports, inputting data, and liaising with staff and patients. Ideal candidates will have strong organizational skills and attention to detail. Flexible working arrangements are available.

Benefits

Flexible working arrangements

Qualifications

• Experience in administrative and clerical roles.
• Ability to maintain accurate records and data.
• Effective communication with multi-disciplinary teams.

Responsibilities

• Answer incoming telephone calls and provide reception cover.
• Support the preparation of reports and clinical correspondence.
• Maintain effective filing and retrieval system.

Skills

Communication skills

Organizational skills

Attention to detail

Job description

An exciting opportunity has arisen at the Centre for Independent Living, Brickfields for a highly motivated and enthusiastic Clerical officer to join our Administrative Hub supporting the Community Equipment services and wheelchair service. This role will be supporting the multi-disciplinary teams based in the CIL.
• Answering all incoming telephone calls
• Providing cover on Centre of Independent Living (CIL) Reception
• Providing a clinical administration and clerical service to support the team members, ensuring that reports including those for assessment, progress & discharge and any other clinical correspondence are accurately produced within agreed timescales/service targets, and adopting a range of approaches for recording data to ensure it is input to required standards, along with distribution to appropriate internal & external sources. Ensure an effective filing and retrieval system is maintained.
• Inputting emailed referrals to ICES and Wheelchair Service, and online orders to the ELMS database
• To take part in, meetings and huddles relating to area of work

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Provide an administrative, secretarial and clerical service to support the Team members, ensuring that letters, memos, reports are accurately produced within agreed timescales, data is input to required standards, and an effective filing and retrieval system is maintained.

Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required, including reception/switchboard duties dealing with enquiries from clients and the public.

Responsibility for the processing of incoming and outgoing mail, including prioritising, sorting and action as necessary

Responsibility for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.

Responsibility for the maintenance of client database including the collection of statistics.

Arranging, when required, meetings and taking minutes, ensuring accurate transcription and distribution.

Ensuring the maintenance of the referral pathway process following Service procedures including liaison with other agencies.



To support the completion of Staff Variation Lists and payroll documentation, including medical certificates, as directed by the Team Manager, ensuring documentation is accurate and completed within designated timescales and forwarded to the Payroll Department.

Ensure appropriate records are maintained as directed by Line Manager.

Contribute to the ordering of stationery supplies and associated procedures

Participate in the provision of cover and support to colleagues as required.

Participate in the local induction process for new staff.

Participate in serious untoward incident investigations/reviews as required.

Support individual's equality, diversity and rights.

Participate in patient and public involvement activities.

Contribute towards service improvement initiatives to enhance quality of patient care.

Provide information and support to service users/carers as appropriate.

Contribute to the continued improvement and quality of the Administrative Support Service.

Recognise and respond appropriately to urgent and emergency situations.


This advert closes on Monday 28 Jul 2025