Clerical Officer Lymphoedema/Tissue Viability | East Lancashire Hospitals NHS Trust

East Lancashire Hospitals NHS Trust; Accrington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is seeking an administration support role for its Lymphoedema, Lower Limb and Tissue Viability service in Accrington. The successful candidate will provide comprehensive administrative support, manage queries, and assist with routine referrals. Excellent computer and communication skills are essential. A good educational background with qualifications in English and Maths is needed. Flexibility to cover various sites is a prerequisite.

Qualifications

• Good standard of education required with qualifications in English and Maths.
• Excellent computer skills necessary.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide admin support to ensure continuity of quality service.
• Answer calls, take and forward messages.
• Monitor and maintain stock supplies for the team.
• Assist in managing routine referrals.
• Respond to enquiries accurately related to service provision.

Skills

Excellent computer skills

Communication skills

Organizational skills

Education

Qualifications in English and Maths

Job description

The post holder(s) will provide a comprehensive administration and information service in supporting the Lymphoedema, Lower Limb and Tissue Viability service and Admin. They will ensure that an efficient and confidential service is provided.

The post holder will be based at Acorn Centre, but must be flexible in being able to cover across the Pennine sites and as part of the role, could also be required to provide cover for planned and unplanned leave and therefore flexibility to cover at other sites is a prerequisite.

Responsibilities include:

• Providing admin support as directed by their administration line manager, to ensure continuity of a quality service provision.
• Answering telephones, taking and forwarding messages, ensuring that all telephone callers receive a prompt, courteous, non-judgmental and well-informed response.
• Responding to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
• Providing an administrative service to include correspondence on behalf of the manager and other members of the team, ensuring a high standard in accordance with Trust standards.
• Assisting the running of an efficient system, dealing with routine referrals and distributing to appropriate clinical team.
• Monitoring and maintaining stock supplies for the team.
• Operating in line with Trust policy and departmental procedure in respect of tracking and retrieval of health records.
• Being an advocate for services, responding accurately and appropriately to enquiries and requests for information in relation to service provision.

The post holder will have a good standard of education with qualifications in English and Maths and excellent computer skills are required. They will be required to work both as part of a team and on their own initiative.

About the organization: East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute and community healthcare for the people of East Lancashire and Blackburn with Darwen.

ELHT puts safety and quality at the heart of everything we do, invests in and develops its workforce, works with key stakeholders to develop effective partnerships and encourages innovation and pathway reform to deliver best practice.