Clerical Officer - Health Records

NHS National Services Scotland; Paisley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent healthcare service provider in Paisley is seeking a dedicated Health Records Administrator. You will ensure accurate processing of patient appointments, maintain electronic and paper records, and support clinical care with efficient administrative services. Ideal candidates should have relevant qualifications and some experience in office or reception roles. This position is fixed-term, with a 37-hour workweek.

Qualifications

• Experience in general administration and office settings is desirable.
• Good keyboard skills are essential for data entry.
• Prior experience in a reception role is preferred.

Responsibilities

• Support effective clinical care with efficient health records administration.
• Maintain and update patient demographic and administrative data.
• Process patient appointments accurately and confidentially.

Skills

General administration and office experience

Computer literate with good keyboard skills

Previous reception experience

Education

National 4 or Level 1 qualification in 3 subjects, including English

Tools

Patient Management System

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

To support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff. Ensure patient appointments for outpatient clinics, day cases and inpatient admissions are administered and processed accurately and that patients’ health records remain confidential, are securely stored and are available as and when necessary.

To work to support effective clinical care by providing efficient administrative, clerical and receptionist services. To maintain electronic and paper based patient records systems providing confidential, accurate and up to date information. To maintain patient demographic and administrative data through continual checking and updating of the patient management system.

• National 4 or Level 1 qualification in 3 subjects, including English or equivalent.

• General administration and office experience/previous clerical experience desirable

• Computer literate with good keyboard skills.

• Previous reception experience desirable

• Prior experience of using a Patient Management System would be desirable however training will be provided.

Please note this is a GGC wide post and can be moved to any location, however initial base will be Royal Alexandra Hospital in Paisley

1x fixed-term post (31/10/2026), 37 hours per week, shift pattern - Mon, Wed-Fri 08:45-17:00, Tues 08:45-16:30

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

Informal contact : Marc Padbury, 0141 532 7304, [e-mail]

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognisingmilitary skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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