Clerical Officer- Head & Neck | York and Scarborough Teaching Hospitals NHS Foundation Trust

York Teaching Hospital NHS Foundation Trust; York and North Yorkshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

A prominent healthcare organization in York seeks an Administration and Reception team member. You will assist patients with appointments, manage referrals using e-referral software, and be the first point of contact for queries. Ideal candidates will have experience in healthcare and strong communication skills. This role offers a supportive environment with opportunities for professional development and numerous employee benefits.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33 days

Relocation package up to 30% of salary

Confidential Employee Assistance Programme

NHS Car Lease and Cycle to Work schemes

Learning and development opportunities

Qualifications

• Experience of working in a healthcare setting and some reception knowledge desirable.
• Previous experience in an Outpatients setting would be advantageous.
• Clear and empathetic communication skills.

Responsibilities

• Meet with patients on reception, and assist with appointments and queries.
• Use the e-referral software to process new patient referrals.
• Monitor all departmental email inboxes.
• Receive general enquiries, acting as the first point of contact.

Skills

Effective communication skills

Empathy

Reception knowledge

Experience in healthcare setting

Job description

Overview

An exciting opportunity has arisen to join our friendly and dynamic Administration and Reception team at the Head & Neck department at York Teaching Hospital. In this role you will be the first point of contact for our service users and the successful applicant should be able to demonstrate effective communication skills and empathy. Experience of working in a healthcare setting and some reception knowledge would be desirable. Previous experience in an Outpatients setting would also be advantageous. In return we can offer you a supportive and friendly working environment with active encouragement to learn and develop within your role, dedicated career pathways and great opportunities for continuing professional development, commitment to and support for your wellbeing, NHS discount and salary sacrifice schemes. We look forward to receiving your application.

Responsibilities

• Meet with patients on reception, and assist with appointments and queries.
• Use the e-referral software to process new patient referrals within the required time frame.
• Monitor all departmental email inboxes.
• Receive general enquiries, which could be from patients, visitors, staff and others, acting as the first point of contact.

Qualifications & Experience

• Experience of working in a healthcare setting and some reception knowledge desirable.
• Previous experience in an Outpatients setting would be advantageous.
• Clear and empathetic communication skills.

Benefits

• Access to the NHS Pension Scheme and related benefits.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• Relocation package up to 30% of salary (capped at £18k) to support relocation for hard-to-fill positions where relocation is expected.
• A variety of paid and unpaid leave options.
• Confidential Employee Assistance Programme for personal, work, family and relationship issues (24/7).
• NHS Car Lease and Cycle to Work schemes.
• Learning and development opportunities and staff discounts across various services.

Please note: This post may become Permanent at the end of Fixed Term/Secondment. If applying as a Secondment, please seek permission from your current line manager before applying.

For further information on the range of benefits offered please visit the Trust's Staff Benefits pages. A full description of the role is available in the attachment: job description. If a high number of applications are received this advert may close early; you are advised to submit your application at the earliest opportunity.

Working for the Trust: Across our organisation, people are guided by values: we are kind, we are open, and we pursue excellence. We support a diverse workforce and welcome applications from everyone, including through Staff Networks. If there is anything we can do to make our application process more accessible, please contact the Recruitment team.

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This advert closes on Thursday 2 Oct 2025.