Clerical Officer Hand and Burns Therapy

TN United Kingdom; Wakefield; On-site; GBP 20,000 - 30,000; Part time

Job summary

An exciting opportunity has arisen for a part-time Clerical Officer to join a dedicated therapy team within an established NHS Trust. This role involves providing essential administrative support to patients, managing outpatient referrals, and ensuring effective communication within the department. The ideal candidate will be organized, detail-oriented, and possess excellent IT and communication skills. Join a passionate team committed to delivering high-quality care and fostering a diverse, inclusive work environment. This role not only offers a chance to make a difference in patient care but also provides access to generous benefits and career development opportunities.

Benefits

NHS Pension Plan

Generous Holiday Allowance

Employee Health and Wellbeing Services

Onsite Nurseries

Cycle to Work Scheme

Car Lease Scheme

Flexible Working Options

Career Progression Opportunities

Qualifications

• Experience in NHS administration is desirable.
• Ability to manage outpatient referrals and appointments.

Responsibilities

• Provide clerical support and manage patient records.
• Respond to patient enquiries and manage appointments.
• Utilise IT systems for administrative tasks.

Skills

IT Skills

Customer Care

Attention to Detail

Communication Skills

Education

CSE or GCSE in English Language

CSE or GCSE in Maths

Tools

Trust IT Systems

File Tracker Computer System

Job description

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Clerical Officer Hand and Burns Therapy, Wakefield

An exciting opportunity has arisen for a 18.75 hour, part time, permanent Band 2 Clerical Officer to join the Mid Yorkshire Teaching NHS Trust. The role is to work within the Hand Therapy, Plastics and Burns Therapy Team.

We are looking for an enthusiastic, highly organised administrator to join our friendly therapy team. The successful candidate will be working within the team providing support to patients accepted into the Hand therapy, plastics and Burns services. The post involves registering and managing the outpatient referrals, booking in therapy appointments for patients and answering general enquiries from patients. An ability to pay attention to detail is required. Excellent communication and IT skills are essential. You may be requested to input statistics and information from records into a database and using the Trusts systems.

You will be supported by the administrative team leader, however you must also have the ability to plan own workload as appropriate.

Previous experience within an NHS administration role is desirable. Please give evidence of your qualifications in line with the person specification.

• To provide a welcome to the patients who are in contact with the department, including covering reception.
• The post holder will be responsible for designated clerical duties in the department
• Play a lead role with administrative tasks in the department e.g. utilising IT systems in line with the departments Key Performance Indicators
• Promote effective customer focused communication with patients and service users.
• To respond to telephone and / or face to face enquiries complying with departmental guidance
• Request, cancel and re-arrange appointments in line with local and national targets.
• To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched.
• To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.
• Assist with the preparation of patient records for outpatients in a timely manner as and when required.
• Operate trust IT system’s ensuring correct data is held on the departmental database & Trust systems, and update as necessary.
• To carry out general administration duties and provide clerical assistance, as required.
• Ensure that all hospital records are tracked and booked using the Trust’s File Tracker computer system.
• Receive, sort and distribute goods and post delivered to the ward/department.

Please see job description for full details

Key requirements

• Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience
• Experience of good customer or patient care
• Work with IT systems
• Confidentiality issues
• Awareness of own limitations
• Friendly, respectful of colleagues

Please see job specification within job description for full details

Be part of MY team

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Application guidance:
We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

• Access to the NHS pension plan
• Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
• Exceptional employee health and wellbeing services
• Extensive benefits and support, including:
• Onsite nurseries and childcare salary sacrifice scheme
• Cycle to work scheme
• Car lease salary sacrifice scheme
• Working carers support and advice, carers network and carers passport
• Flexible working options and family and carer-friendly policies
• Established staff networks, including LGBTQ+ and Race Equality
• Career progression, training and support

Skilled worker sponsorship

You can find out more about skilled worker and health and care visas on our careers site.