Clerical Officer - Family Hub - Fixed Term 31/03/2026

St Helens Borough Council; Liverpool City Region, St Helens; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established local authority is seeking a Clerical Officer to serve as the welcoming face of the Family Hub. This role is crucial in helping families access essential services and support within the community. The position emphasizes excellent customer service, effective communication, and collaboration with colleagues to promote available resources. Join a passionate team dedicated to making a difference in the lives of residents while enjoying a supportive work environment that values diversity and inclusion. This is an exciting opportunity to contribute positively to the community while developing your skills in a dynamic setting.

Benefits

Well-being Programs

Learning and Development Support

Financial Benefits

Qualifications

• Excellent customer service skills for face-to-face and digital interactions.
• Strong communication skills to engage with families and staff.

Responsibilities

• Provide customer service at the Family Hub, both in person and online.
• Promote services through various media and register families for support.

Skills

Customer Service

Communication Skills

Social Media Management

Organizational Skills

Education

High School Diploma

Relevant Certification

Job description

We are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as a Clerical Officer

As Clerical Officer you will be the first person people see when they come into the Family Hub.

You will support families, staff and a range of organisations to access Family Hub services across the borough.

As part of your job you will be responsible for:
Providing excellent customer service either face-to-face, via email, telephone or social media.
Working with colleagues to promote our services using a range of media (e.g. social media, posters and display material).
Registering families so they can access the full Family Hub offer.
Providing information to families about services and support they can access within their community.

Interested to Find Out More?
You can review our full job description details, and person specification information here.

This post is subject to Enhanced DBS Disclosure

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.

Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality

St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.