Clerical Officer - Endoscopy

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare provider is looking for an enthusiastic Endoscopy Clerical Officer to join their dynamic team. This role involves providing vital administrative support to ensure the smooth operation of the Endoscopy booking office. The successful candidate will manage outpatient and inpatient appointments, respond to enquiries, and maintain high-quality service standards. This position offers an exciting opportunity to contribute to patient care while working collaboratively with a dedicated team. If you are organized, flexible, and possess strong communication skills, this is the perfect opportunity to make a difference in a busy healthcare environment.

Qualifications

• Experience in administrative roles, particularly in booking and appointment settings.
• Strong skills in communication and organization are essential.

Responsibilities

• Provide administrative support for the Endoscopy booking office and reception.
• Manage waiting lists and reschedule elective appointments efficiently.

Skills

Administrative experience

Organisational skills

Communication skills

Time management

Flexibility

Tools

Microsoft Office

Job description

Job overview

This busy specialty is seeking an enthusiastic, motivated person who can offer excellent administrative support to assist in the smooth running of the Endoscopy booking office.

The Endoscopy Clerical Officer will have responsibility for administrative duties within the endoscopy booking office and reception area. The post holder will be responsible for ensuring an optimum level of efficient clerical support to the department in a timely and accurate manner.

Administrative experience including previous booking and/or appointment experience would be beneficial. Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.

The post holder will be working within the busy Booking and Scheduling office based at The Royal Shrewsbury Hospital (across main site and William Farr House); however, the successful candidate will be required to travel and work at both The Royal Shrewsbury Hospital and The Princess Royal Hospital in Telford on a rotational basis.

Main duties of the job

The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality booking and scheduling service for the Endoscopy Unit.

The Booking and Scheduling office manage Outpatient and Inpatient Endoscopy appointments across The Shrewsbury and Telford Hospital NHS Trust. The successful candidate will have specific areas of responsibility, including waiting list management and elective rescheduling, as well as dealing with and responding to enquiries from patients and staff.

The post involves providing face-to-face reception cover on a rotational basis.