Clerical Officer - Endoscopy

NHS; Shrewsbury; On-site; GBP 24,000 - 26,000; Part time

Job summary

An established industry player is looking for an enthusiastic Endoscopy Clerical Officer to provide exceptional administrative support in a busy booking office. The role involves managing appointments, responding to inquiries, and ensuring efficient clerical operations. Candidates should possess strong organizational and communication skills, along with a solid understanding of data protection. This part-time position offers a chance to contribute to high-quality patient care in a supportive environment, making a meaningful impact in the healthcare community.

Qualifications

• Essential administrative experience, preferably in booking or appointment handling.
• Understanding of confidentiality and data protection in healthcare.

Responsibilities

• Manage outpatient and inpatient appointments and waiting lists.
• Provide face-to-face reception cover on a rotational basis.

Skills

Administrative Experience

Microsoft Office Skills

Customer Care

Organizational Skills

Communication Skills

Time Management

Understanding of Data Protection

Education

4 GCSEs (Grades 9-4) including Maths and English

Working towards NVQ in Business Admin or Customer Services

Tools

PAS Systems

SEMA Helix/Care Flow

Job description

Job Summary

This busy specialty is seeking an enthusiastic, motivated person to offer excellent administrative support for the smooth running of the Endoscopy booking office.

The Endoscopy Clerical Officer will handle administrative duties within the booking office and reception area, ensuring efficient clerical support to the department in a timely and accurate manner.

Essential qualifications include administrative experience, preferably with booking or appointment handling, and a working knowledge of Microsoft Office applications. Understanding data protection and maintaining confidentiality in healthcare are crucial, along with excellent organizational, communication, and team skills. Flexibility and good time management are also required.

The post involves working within a busy Booking and Scheduling office at The Royal Shrewsbury Hospital, with travel to The Princess Royal Hospital in Telford on a rotational basis.

Main Duties

The successful candidate will collaborate with managers and staff to develop and maintain high-quality booking and scheduling services for the Endoscopy Unit, managing outpatient and inpatient appointments, waiting lists, and rescheduling, as well as responding to patient and staff inquiries. The role includes providing face-to-face reception cover on a rotational basis.

About Us

Join The Shrewsbury and Telford Hospital NHS Trust, committed to high-quality, safe patient care in an environment our staff are proud of. Our vision is 'To provide excellent care for the communities we serve,' guided by core values of Partnering, Ambitious, Caring, and Trusted. We are dedicated to continuous improvement and making a difference in patients' lives.

Details

Posted on: 23 April 2025

Pay scheme: Agenda for Change

Band: Band 3

Salary: £24,625 - £25,674 per annum, pro-rata

Contract: Permanent

Working pattern: Part-time

Reference: 223-ECO-214

Location: The Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury, SY3 8XQ

Job Responsibilities

For full duties, please refer to the attached document titled 'Candidate Job Pack.'

Person Specification

Qualifications

• Essential: 4 GCSEs (Grades 9-4) including Maths and English
• Desirable: Working towards NVQ in Business Admin or Customer Services

Experience

• Essential: Customer care, office processes, software knowledge, Microsoft Office skills
• Desirable: PAS systems, NHS practices, electronic scheduling, SEMA Helix/Care Flow

Skills and Knowledge

• High standard of grammar and spelling
• Understanding of confidentiality and data protection

Disclosure and Barring Service Check

This post is subject to a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer Details

Name: The Shrewsbury and Telford Hospital NHS Trust

Address: The Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury, SY3 8XQ

Website: http://www.sath.nhs.uk/