Clerical Officer - Emergency Department | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Basildon; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading healthcare provider is seeking a motivated individual for a clerical role in their Emergency Department. You will manage patient bookings, maintain cleanliness in reception areas, and ensure accurate patient records. Ideal candidates will possess excellent communication and organisational skills and experience in an administration role. This position requires adaptability to a full shift pattern including weekends and holidays.

Benefits

Flexible working opportunities

Access to career training and support

Qualifications

• Experience in an administration role.
• Proven experience of applying sophisticated IT systems.
• Understanding of data protection.

Responsibilities

• Act as the first point of contact for visitors and service users.
• Assist in the smooth running of the Emergency Department.
• Ensure timely and accurate entry of key data into patient database.
• Participate in Department/Directorate meetings.

Skills

Excellent communication skills

Interpersonal skills

Organisational skills

Customer service skills

Ability to work as part of a team

Ability to use own initiative

Tools

Proficient in IT systems

Job description

Do you want to put your clerical skills to good use in a role where you can really make 'the' difference to our patients and staff, come join our supportive and friendly 'ED Family'?

Our Emergency Department are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as an integral part of the Emergency Department team.

You will act as first point of contact for visitors and service users, assisting in the smooth running of the Emergency Department and patient pathways, taking responsibility for timely, accurate and efficient entry of key data into a patient database and working with minimum supervision.

You must have experience in an administration role and be computer literate with proven experience of applying sophisticated IT systems, have effective customer service skills, be able to demonstrate the ability to work as part of a team whilst also being able use own initiative and having an understanding of data protection is also essential.

All applicants must be able to participate in a full shift pattern including; long days, earlies, twilights, lates, nights, weekends and bank holidays.

Please note role may close early due to applications

*Previous applicants need not apply*

Your role will involve booking in all patients upon arrival in a timely and correct manner to ensure prompt handovers of patients, to ensure the reception and waiting areas remain tidy and clean escalating any issues to domestic services, nurse in charge or matron as appropriate, to attend and participate in Department/Directorate meetings and scan patient notes ensuring timely co-ordination of transfers and discharges.

You will ensure that patient notes are available and accessible, that patient related forms are stocked appropriately at all times, that ambulance handovers are accurately recorded (Including updating the department’s inbound screen) in a timely manner and support the Senior Patient Flow Coordinator (SPFC) in the validation of ambulance delays and fines.

You will greet and welcome persons entering the department, checking identification of staff requiring access to patient information, monitor the Ambulance Inbound screen and Identify risks to Nurse in Charge (NIC), answer the telephone correctly by adhering to the Trusts telephone protocol, understand and give messages received to the appropriate person i.e. Nurse in Charge (NIC) and Patient Flow Co-ordinator (PFC), maintain good communication and relationships with members of staff and all visitors to the department an liaise with wards and departments as required to maintain accurate and up-to-date patient records.

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Please see attached a full job description setting out the details of the role and responsibilities.

We look forward to your application.




This advert closes on Monday 21 Jul 2025