Clerical Officer - Emergency Department

NHS; Sheffield; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established industry player in children's healthcare is seeking a compassionate and enthusiastic individual to join their reception and clerical team. This role is crucial in ensuring the smooth operation of the busy Emergency Department, where you will support patients and medical staff during critical moments. Your responsibilities will include providing excellent customer service, managing patient registrations, and maintaining confidentiality. With a commitment to diversity and inclusion, this organization values teamwork and personal growth, offering a supportive environment to make a real difference in the lives of children and families. Join this dedicated team and contribute to a healthier future for young people.

Benefits

Excellent annual leave

Pension schemes

Health programmes

Exclusive discounts

Qualifications

• Educated to GCSE level or equivalent experience.
• Previous experience in a public-facing role with office duties.

Responsibilities

• Provide a welcoming reception service for patients and visitors.
• Support 'resus' situations by taking essential patient details.
• Maintain confidentiality and professionalism in challenging situations.

Skills

Interpersonal Skills

Computer Skills

Data Entry

Customer Service

Teamwork

Flexibility

Attention to Detail

Education

GCSE Maths and English

ECDL

Tools

Careflow PAS

Job description

Sheffield Children’s NHS Foundation Trust

Permanent | Full-time | 24hr service - includes days, nights and bank holidays

We're looking for someone to join our reception and clerical team, where you'll help ensure the smooth running of our busy Emergency Department. You'll provide a professional and compassionate service, supporting patients, families, and medical staff in critical moments. We're looking for someone with a caring attitude, quick thinking, and a desire to help.

About You:

• Educated to GCSE level or have equivalent experience.
• Previous experience in a public-facing role with general office responsibilities.
• Enthusiastic and compassionate with the ability to stay calm and professional in challenging situations.
• A team player with a desire to contribute to the care and support of others.

We'd love to hear from you if you're passionate about making a difference in the Emergency Department!

Main duties of the job

Reporting to the Deputy Divisional Manager, your responsibilities will include:

• Provide a welcoming reception service for patients, ambulance staff and visitors.
• Support "resus" situations by taking essential patient details.
• Register patients and ensure accurate data entry in the Careflow PAS system.
• Direct patients to appropriate areas and answer questions with excellent customer service.
• Maintain strict confidentiality and uphold professionalism in challenging situations.
• Schedule follow-up appointments.

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:

• Brilliant Place to work
• Leaders in Children's Health

We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.

As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.

As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.

Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond.

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.

Diversity Statement

At Sheffield Children's, we are committed to creating an inclusive environment that celebrates diversity and supports everyone's success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, we're building a workplace where everyone belongs.

Person Specification

Qualifications and Training

• GCSE Maths and English
• ECDL

Experience

• Experience of general office duties
• Previous experience of dealing with the general public in a workplace setting
• Previous experience of clerical work in an Emergency Department or a healthcare environment.

Knowledge and Skills

• Previous experience of using a computerised client database
• Excellent keyboard skills
• Use of Careflow PAS

Personal Attributes

• Excellent interpersonal skills
• Ability to cope with conflicting demands and time pressures
• Persuasive and influencing skills
• Ability to use own initiative
• Ability to remain calm and professional
• Team Worker
• Flexible and adaptable
• Self Motivated
• Good levels of accuracy and attention to detail

Demonstrates Trust Values

• Excellence, Accountability, Compassion, Teamwork and Integrity - Together we Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children's NHS Foundation Trust

£24,625 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

425-25-7075317

Job locations

Sheffield Children's NHS Foundation Trust