Clerical Officer - Digestive and Emergency Surgery

Integrated Care System; Liverpool; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare provider in Liverpool is seeking a Part-Time Clerical Officer to join the Digestive and Emergency Surgery Care Group. The successful candidate will handle appointment bookings, telephone queries, and general office tasks, requiring strong communication and organizational skills. Experience in the NHS is preferred, but full training will be provided.

Qualifications

• Experience of dealing with confidential matters.
• Experience of working in a busy office.
• Understanding of issues around confidentiality.

Responsibilities

• Booking appointments via IPM.
• Answering telephone queries.
• General office tasks.

Skills

Excellent organisational skills

Good communication skills

Excellent Customer Care Skills

Ability to use Word / Excel

Education

GCSE/Equivalent

Computer / typing skills RSA2/equivalent

Job description

Go back Liverpool University Hospitals NHS Foundation Trust

Clerical Officer - Digestive and Emergency Surgery

The closing date is 18 August 2025

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women's Hospital or, The Walton Centre.

The successful candidate will join our busy Digestive and Emergency Surgery Care Group team on a Part-Time basis and be responsible for booking appointments via IPM, answering telephone queries and general office tasks. You will work closely with our existing admin team staff and also interact with patients on the telephone. Good communication skills are essential.

Main duties of the job

Band 2 Clerical Officer

Main duties of the job

Job summary

Band 2 Clerical Officer - Part Time

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women's Hospital or, The Walton Centre.

The successful candidate will join our busy Digestive and Emergency Surgery Care Group team on a Part-Time basis and be responsible for booking appointments via IPM, answering telephone queries and general office tasks. You will work closely with our existing admin team staff and also interact with patients on the telephone. Good communication skills are essential.

Main duties of the job

Band 2 Clerical Officer

Main duties of the job

Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat high volumes of people daily. Accuracy and attention to detail is essential.

Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone.

The post holder must be self-motivated and able to work well under pressure.

Experience in the NHS would be preferable, however full training will be given.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page.

Job description

Job responsibilities

Band 2 Clerical Officer

The successful candidate will join our busy Digestive and Emergency Surgery Care Group team and be responsible for booking appointments via IPM, answering telephone queries and general office tasks. You will work closely with our existing clerical staff but also interact with the patients on the telephone. Good communication skills are essential.

Main duties of the job

Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat high volumes of people daily. Accuracy and attention to detail is essential.

Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone.

The post holder must be self-motivated and able to work well under pressure.

Experience in the NHS would be preferable, however full training will be given.

Person Specification

Qualifications

Essential

• Computer / typing skills RSA2/equivalent
• GCSE/Equivalent

Experience

Essential

• Experience of dealing with confidential matters
• Experience of working in a busy office

Knowledge

Essential

• Understanding of issues around confidentiality

Skills

Essential

• Excellent organisational skills
• Good communication skills
• Excellent Customer Care Skills
• Ability to use Word / Excel

Other

Essential

• Ability to adapt and a flexible approach to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool Hospital

Mount Vernon / West Derby Street

Liverpool

L7 8YE

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)